Privacy Policy

Introduction

At InfiVoice, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered calling platform.

This policy covers the infivoice.com platform for businesses. The consumer service InfiVoice Mail is governed by its own privacy policy at app.infivoice.com/privacy, and its calls are not used to train AI models.

Information We Collect

Personal Information

When you register for an account, we collect:

• Name and email address
• Phone number (if provided)
• Company information
• Payment information (processed securely through our payment partners)

Usage Data

We automatically collect certain information when you use our platform:

• Call records and transcripts
• Campaign performance data
• Device and browser information
• IP addresses and log data

Call Recording and AI Processing

When you use our AI calling services, we process the following data:

• Voice Recordings: AI-generated and recipient audio during calls
• Transcripts: Real-time speech-to-text conversion of conversations
• AI Analysis: Automated summaries, sentiment analysis, and lead scoring
• Call Metadata: Duration, timestamps, caller ID, and connection status

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and maintain our AI calling platform
• Account Management: To manage your subscription and credits
• Analytics: To improve our AI models and service quality
• Communication: To send important updates and notifications
• Support: To respond to your inquiries and resolve issues
• Legal Compliance: To meet regulatory requirements

Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS) and at rest
• Access Controls: Strict role-based access to sensitive data
• Data Centers: Secure, SOC 2 compliant hosting facilities
• Regular Audits: Periodic security assessments and penetration testing

Third-Party Services

We integrate with trusted third-party services to provide our platform:

• Telephony Providers: For phone number provisioning and call routing
• AI Voice Services: For voice synthesis and speech processing
• Payment Processors: For secure payment handling
• Analytics Services: For platform performance monitoring

These providers are bound by strict data processing agreements and privacy standards.

Google User Data

If you connect Google Calendar or Google Sheets, InfiVoice uses that access only for the features you turn on:

• Google Calendar: creating, updating and deleting the calendar events of the appointments your agents book.
• Google Sheets: adding rows to the spreadsheet you create in InfiVoice or choose in the Google Picker. InfiVoice cannot open any other file in your Google Drive.
• Your Google email address: showing which account is connected.

InfiVoice's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We do not transfer Google user data to third-party AI providers, and we do not use raw, aggregated or derived Google user data to develop, improve or train generalized or non-personalized AI or machine learning models. We do not sell Google user data or use it for advertising. People can read it only with your consent, for security purposes, or to comply with the law. You can disconnect Google at any time in InfiVoice or at myaccount.google.com/permissions.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your personal data
• Export: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information below.

Data Retention

We retain your data for as long as necessary to provide our services:

• Account Data: Until you delete your account
• Call Recordings: 90 days, or as required by your settings
• Transcripts: Duration of your subscription plus 30 days
• Payment Records: As required by financial regulations

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our support team through the application or visit our contact page.