AI Voice Agent for First-Level Customer Support
An AI voice agent can take the first call from every customer, answer the questions your team hears every day, and hand anything it cannot solve to a person with the details already written down. InfiVoice runs it on a visual flow builder and a knowledge base you control, in more than 30 languages.
Which calls a first-level agent handles
Most support calls repeat. Customers ask where their order is, how to get back into their account, what your opening hours are, or how a service works. The agent answers those from the information you give it. Everything else goes to a person.
What it should not do
Set the limits before you go live. The agent should not promise refunds, change a contract, or guess an answer that is not in its knowledge base. When a question falls outside that content, it says so and takes a message or books a callback for your team.
How to set it up
Start with the call flow: the greeting, the reason for the call, the answer from the knowledge base, and the handoff. Then add the content your callers need, such as products or services, policies, opening hours, and the steps for the most common problems. Connect your calendar if customers book follow-up visits. Test with real questions before you go live.
What your team receives
When the agent hands a call off or takes a message, it records the caller's name, the callback number, the reason for the call, and what it already told the caller. Your team starts from that summary instead of asking the same questions again.
Pricing
InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month and includes 250 credits.
Frequently asked questions
Can an AI voice agent handle first-level support calls?
Yes, for the questions that repeat and have a clear answer in your content. Calls that need judgment or account changes should go to a person.
How does the agent know the answers?
You give it a knowledge base with your own information, and it answers from that content. If the content does not cover a question, it hands the call off instead of guessing.
Will callers know they are talking to an AI?
Yes. If a caller asks whether they are talking to a robot, the agent answers honestly.
Can I try this before paying?
Yes. The Free plan includes 100 credits, enough to build and test a flow.
Related
- /blog/how-to-prepare-a-knowledge-base-for-an-ai-voice-agent
- /blog/how-to-design-a-call-flow-for-an-ai-voice-agent
- /blog/how-to-hand-off-ai-voice-agent-calls-to-a-human
- /blog/how-to-handle-questions-an-ai-voice-agent-cannot-answer
- /pricing