AI voice agent for appliance repair: capture the model number before the callback
An AI voice agent for appliance repair answers while your technician is inside someone's kitchen, records the appliance, brand and fault, and flags leaks or gas smells for your team. InfiVoice works in 30+ languages and starts free with 100 credits.
Why the first call decides the job
A homeowner with a dead fridge calls three shops. The one that answers and asks the right questions usually gets the visit. Missed calls go to the next name on the list.
Details worth capturing on every call
- Appliance type: washer, dryer, fridge, oven, dishwasher or other.
- Brand and, if the caller can read it, the model number.
- The fault in the caller's words, such as not draining, not heating or making noise.
- Whether water or a gas smell is involved, so your team can prioritize.
- Address, postal code and preferred visit days.
Flow in the visual builder
Start with a question about the appliance, then branch. Leaks and gas go to a handoff step you define. Routine faults go to a short intake that ends with a summary for your dispatcher. Repair versus replace questions can point to a knowledge base answer you wrote yourself.
Knowledge base ideas
Brands you service, areas you cover, diagnostic fee policy if you want it stated, and jobs you decline such as commercial kitchens. The agent only quotes what you add.
Get started
1. Build the intake flow with one urgent branch.
2. Load brands, coverage and policies into the knowledge base.
3. Choose which cases pass to a person.
4. Test on the Free plan with a local number.
Related: /blog/ai-voice-agent-for-hvac and /blog/ai-voice-agent-for-plumbing-home-services.
Pricing
Free includes 100 credits. Pro is $79 per month with 250 credits. One credit equals 60 seconds of call time. See /blog/ai-voice-agent-pricing.
Frequently asked questions
Can it ask for the model number?
Yes, you add the question to the flow and the answer is saved with the call.
Does it diagnose the fault?
No. It records what the caller says so your technician arrives prepared.
Can it handle calls in Spanish?
Yes, 30+ languages are supported.
Is there a free way to try it?
Yes. The Free plan includes 100 credits.