AI voice agent for auto insurance agencies: handle quote requests and claim-day calls
An AI voice agent for auto insurance agencies answers quote and policy calls at any hour, asks for the driver and vehicle details a producer needs, and hands off the calls you decide a person should take. InfiVoice works in 30+ languages and starts free with 100 credits.
Two kinds of calls, two scripts
Auto agencies get two very different calls. One is the shopper who wants a quote. The other is the policyholder who has just had a fender bender and needs to know what to do next. A single flow in the visual builder can route between them from the first question.
Quote request script
- Number of drivers and the best name and phone to reach the household.
- Vehicle year, make and model.
- Current coverage and renewal month, if the caller knows them.
- Preferred time for a producer to call back.
Accident-day script
- Is everyone safe, and does the caller need a person right now.
- Policyholder name and policy number, if at hand.
- Where and when it happened, in the caller's own words.
- Handoff to your claims contact according to the rules you set.
The agent does not quote prices, bind coverage or decide claims. Your licensed staff do.
Where it helps
Renewal season. Many shoppers call at once; each gets an answer instead of voicemail.
After-hours accidents. The caller leaves a clear record and your team sees it first thing.
Bilingual households. The agent works in 30+ languages, so a driver can describe the incident in their own language.
Set it up
1. Build the two scripts in the flow builder.
2. Upload your coverage explainers and office hours to the knowledge base.
3. Choose which answers trigger a handoff.
4. Test on the Free plan with a local number.
For the broader view, see /blog/ai-voice-agent-for-insurance.
Pricing
Free includes 100 credits. Pro is $79 per month with 250 credits. One credit equals 60 seconds of call time. See /blog/ai-voice-agent-pricing.
Frequently asked questions
Does the agent quote premiums?
No. It collects the details and hands off to a producer.
Can it handle a call right after an accident?
It follows the script you write and passes the call to a person when you decide.
Does it work in Spanish?
Yes, 30+ languages are supported.
Can I test it first?
Yes. The Free plan includes 100 credits.
Related
- /blog/ai-voice-agent-for-insurance
- /blog/how-ai-voice-agents-work