AI voice agent for Colombian businesses that lose calls after hours
A Colombian business loses calls when the phone rings during a job, at lunch or at night. An AI voice agent answers in Spanish, takes the details and keeps a record of every call.
Where the calls get lost
Most small businesses in Colombia answer the phone themselves. The owner or one employee picks up between tasks, so a call that arrives while someone is under a car, in a chair or on a site visit goes to voicemail. Most callers do not leave a message. They call the next company on the list.
What the agent asks on each call
You set the agent up with the questions your team asks first. A plumbing company needs the neighborhood, the type of problem, whether water is leaking right now, and the best time for a visit. A language school needs the course, the level and the schedule that suits the caller. Every answer is saved with the call, so your team starts from the facts and does not have to call back to ask again.
A sample call
Caller: Good afternoon, I need someone to check a leak under my kitchen sink.
Agent: Good afternoon. I can book that visit. Which neighborhood is the apartment in, and is water coming out right now?
Caller: Chapinero, and yes, it is dripping.
Agent: Understood. I have a slot tomorrow at 8:00 or at 10:30. Which one works for you?
Mistakes to avoid when you set it up
Do not let the agent quote prices your team has not confirmed. List the services it can book and the ones that need a person to decide. Test the three questions that matter most with a real phone before you publish the number. Then read the call log every week for the first month, because the questions that look right on paper often need one change after the first real calls.
Time zone for Colombia
Colombia uses one time zone, UTC-5, and does not change its clocks during the year. Source: time in Colombia, a Wikipedia article that cites the country's official legal time. Set it in your opening hours so the agent offers times that match the clock your clients use.
Plans and pricing
The Free plan includes 100 credits. The Pro plan costs $79 a month and includes 250 credits. One credit equals 60 seconds of call time. Details on pricing.
How to get started
Set up the agent with your services and the questions above, connect Google Calendar if you book appointments, and place a test call. Features explains the flow builder, and use cases shows examples by industry.
Frequently asked questions
Can the agent answer in Spanish with a Colombian tone?
Yes. You decide whether it uses usted or tú, and it answers in Spanish from the first second of the call.
What happens when a caller asks for something the agent cannot do?
The agent takes a message, logs the details and tells the caller that someone from the team will follow up. You see the record in the call log.
Does it work outside business hours?
Yes. It answers when your team cannot, so the lead is recorded and you can call back the next morning.
How much does it cost?
Free includes 100 credits. Pro costs $79 a month with 250 credits. One credit is 60 seconds of call time.