AI voice agent for e-commerce support: answer every customer call
An AI voice agent for e-commerce support answers customer calls at any hour, replies to shipping, returns and product questions from your own documents, collects the details your team needs and hands off to a person when you say so. InfiVoice works in 30+ languages, has local numbers in 100+ countries and starts free with 100 credits.
Why unanswered calls hurt online stores
Customers call when an order is late or a return is unclear. A call that goes to voicemail can become a chargeback, a bad review or a lost repeat purchase.
What the agent does on each call
- Answers with your store name at any hour, including weekends and sale periods.
- Replies to questions about shipping times, return policy and product details from your files (knowledge base with RAG).
- Collects the order number, the issue and contact details so your team starts with context.
- Transfers to a person for the cases you define.
- Speaks 30+ languages for international buyers.
Typical use cases
Shipping and delivery questions. The agent explains your policy and takes the order details for follow-up.
Returns and exchanges. The agent walks callers through your return steps and records the request.
Product questions. Callers get answers from your catalog documents instead of voicemail.
Peak seasons. More calls get an answer when volume jumps around sales and holidays.
Set it up in an afternoon
1. Build the call flow in the visual builder.
2. Upload your shipping, returns and product documents.
3. Assign a local number and test on the Free plan.
4. Define when the agent hands off to a person.
Pricing
Free includes 100 credits. Pro is $79 per month with 250 credits. One credit equals 60 seconds of call time. See /blog/ai-voice-agent-pricing.
Frequently asked questions
Can it answer questions about my policies?
Yes. It answers from the documents you upload.
Can it collect order details?
Yes. You define the questions in the flow and receive the answers.
What if a caller needs a person?
You set a handoff in the flow.
Can I try it without paying?
Yes. The Free plan includes 100 credits.
Related
- /blog/ai-voice-agent-for-restaurants
- /blog/how-ai-voice-agents-work
- /blog/ai-voice-agent-alternatives