AI voice agent for HVAC and home services: answer every call, book every job
An AI voice agent for HVAC and home services answers every call, asks about the problem and address, and books the visit on your calendar, day or night and in 30+ languages. InfiVoice does this with a visual flow builder, Google Calendar and a free plan with 100 credits.
Why missed calls cost jobs
A customer with a broken heater or a dead AC calls the next company when nobody picks up. Your technicians are on a roof or in a crawl space and the phone keeps ringing. Most urgent callers do not leave a voicemail. They search again and book whoever answers first. An AI voice agent answers every time, including evenings, weekends and the first heat wave of the season when call volume spikes.
What the agent does on each call
- Greets the caller with your company name and asks what is wrong.
- Collects name, address, phone number and urgency using the questions you define.
- Answers common questions from your documents through a knowledge base (RAG), such as service areas, hours, maintenance plans and what a diagnostic visit includes.
- Books the visit on Google Calendar.
- Hands the call to a person for emergencies or anything you want a human to decide.
- Speaks 30+ languages, so Spanish-speaking and other customers get the same service.
Typical use cases
New service requests. The agent captures the issue (no heat, no cooling, strange noise, leak), the address and a preferred time, then books an open slot.
Emergency routing. Define keywords or answers that count as urgent, such as gas smell or no heat in winter, and send those calls straight to your on-call technician.
Maintenance and tune-up scheduling. Customers book seasonal checks without waiting for office hours.
Pricing and coverage questions. Upload your service area list and visit fee policy. The agent answers from those files, so the answer matches what you publish.
After-hours overflow. Keep your team off the phone at night and still capture every job.
Set it up in an afternoon
1. Build the call flow in the visual builder: greeting, issue questions, address capture, booking, handoff.
2. Upload your service area, hours, fees and FAQs to the knowledge base.
3. Connect Google Calendar so visits land on the right day.
4. Assign a local number and test every path on the Free plan before forwarding real calls.
HVAC voice agent or AI receptionist?
Both answer calls. If you want the broader picture of an AI receptionist for HVAC, read /blog/ai-receptionist-hvac. This page focuses on the voice agent itself: the call flow, the booking and the handoff rules.
Pricing
Free with 100 credits, Pro at $79 per month with 250 credits. One credit equals 60 seconds of call time. More in /blog/ai-voice-agent-pricing.
Frequently asked questions
Can it take calls after hours?
Yes. The agent works 24/7.
Can I use a local number?
InfiVoice offers local numbers in 100+ countries.
Can it book into my calendar?
Yes, through Google Calendar.
What if the caller has an emergency?
Define the urgent cases in the flow and hand those calls to a person.
Does it work in Spanish?
Yes, it supports 30+ languages.
Can I try it before paying?
Yes. The Free plan includes 100 credits.
Related
- /blog/ai-receptionist-hvac
- /blog/ai-appointment-booking-calls
- /blog/ai-voice-agent-pricing
- /blog/how-ai-voice-agents-work