AI voice agent for insurance agencies: answer every call and book quote consultations
An AI voice agent for insurance agencies answers every inbound call, collects the details a producer needs for a quote, answers common questions from your own documents and books consultations on your calendar, 24/7. InfiVoice works in 30+ languages, has local numbers in 100+ countries and starts free with 100 credits.
Where insurance agencies lose prospects
Prospects shop for coverage after work hours, at renewal time and right after an accident or a move. If nobody picks up, they call the next agency on the list. Small agencies cannot staff a phone line around the clock, and producers on a client visit cannot answer either.
What the agent does on each call
- Greets the caller in your agency's name and finds out what they need: a new quote, a renewal question, a change to a policy or a general question.
- Asks your intake questions, for example type of coverage, number of drivers or properties, and the best time to talk.
- Answers common questions using your own documents, such as coverage explanations, office hours and claim contact steps, through the knowledge base (RAG).
- Books a consultation with a producer in Google Calendar, or takes a message when the request needs a licensed person.
- Speaks 30+ languages, so Spanish-speaking and other multilingual households get the same service.
Keep licensed work with your team
The agent handles the first conversation: intake, scheduling and routine answers. Quotes, advice and binding coverage stay with your licensed producers. You decide in the call flow which questions the agent answers and when it hands the caller to a person.
Set it up
Build the call flow in the visual builder, upload your FAQ and service documents, assign a local number in your market and test with practice calls on the Free plan before sending real traffic. Adjust the flow after reviewing the first conversations.
Inbound and outbound
The same agent can place outbound calls too, for example to confirm a consultation or to follow up on a quote request someone submitted on your website. If you already use an AI receptionist for your agency, see /blog/ai-appointment-booking-calls for how booking works.
Pricing
Free includes 100 credits. Pro is $79 per month with 250 credits. One credit equals 60 seconds of call time, so a short intake call uses a small part of your balance. More detail at /blog/ai-voice-agent-pricing.
Frequently asked questions
Can it give insurance quotes or advice?
Design it as a first point of contact. It collects details and books the consultation, and your licensed producers handle quotes and advice.
Can it answer in Spanish?
Yes. InfiVoice supports 30+ languages.
What happens to calls that need a person?
Set the flow to take a message or offer a consultation slot whenever the request needs a producer.
Can I try it without paying?
Yes. The Free plan includes 100 credits and no payment is needed to test.
Which calendar does it use?
Google Calendar for booking consultations.
Related
- /blog/ai-appointment-booking-calls
- /blog/ai-voice-agent-pricing
- /blog/how-ai-voice-agents-work