AI voice agent for logistics and delivery companies: handle calls 24/7
An AI voice agent for logistics companies answers every call from customers, drivers and recipients, shares delivery information from your own documents, collects pickup details and books delivery slots, 24/7. InfiVoice works in 30+ languages, has local numbers in 100+ countries and starts free with 100 credits.
Where logistics teams lose time
Dispatch desks spend the day on repeat questions: where is my package, what time is the delivery, which documents do I need. Calls that reach voicemail turn into complaints, and new quote requests go to the next carrier.
A voice agent picks up each call right away, so dispatchers focus on exceptions.
What the agent does on each call
- Greets callers with your company name and asks the reason for the call.
- Answers questions about service areas, cut-off times and required paperwork, from your own files (knowledge base with RAG).
- Collects pickup address, cargo type, contact name and phone number.
- Books a delivery or pickup slot in Google Calendar.
- Hands the call to a dispatcher when the caller asks for a person.
- Speaks 30+ languages for drivers and customers across borders.
Typical use cases
Quote requests. The agent collects the shipment details and passes them to your team.
Delivery windows. Callers choose a slot and receive a clear next step.
After-hours calls. Every caller gets an answer instead of voicemail.
Outbound confirmations. Use outbound calls to confirm delivery times, within the rules of your market.
Set it up in an afternoon
1. Build the call flow in the visual builder.
2. Upload your service areas, cut-off times and FAQs.
3. Connect Google Calendar for slots.
4. Assign a local number and test with practice calls on the Free plan.
Pricing
Free includes 100 credits. Pro is $79 per month with 250 credits. One credit equals 60 seconds of call time. See /blog/ai-voice-agent-pricing.
Frequently asked questions
Can it book delivery slots?
Yes, through Google Calendar.
Can it give live tracking data?
It answers from the documents you upload. You decide what it shares.
What if it cannot answer?
You define a handoff to your dispatchers in the flow.
Does it work in other languages?
Yes, 30+ languages.
Can I try it without paying?
Yes. The Free plan includes 100 credits.
Related
- /blog/ai-appointment-booking-calls
- /blog/ai-voice-agent-for-property-management
- /blog/how-ai-voice-agents-work