AI voice agent for optical shops and eye clinics: answer calls while the optician is with a patient
An AI voice agent for optical shops answers when your optician is fitting glasses or running an exam, finds out why the person is calling, and records the request for your team to follow up. InfiVoice works in 30+ languages and starts free with 100 credits.
Why optical shops miss calls
The front desk is also the fitting table. When someone is trying on frames, the phone rings out. Callers asking about an exam or a pickup rarely leave a voicemail.
Five reasons people call, five short branches
- Eye exam request. New or returning patient, preferred day and a callback number.
- Order pickup. Name on the order and whether they want to know your opening hours.
- Frame adjustment or repair. What broke and whether they can drop in.
- Contact lens reorder. Name, lens type if they know it, and a callback number.
- Insurance or price question. The agent shares only what you load in the knowledge base and otherwise takes a message.
The agent does not give medical advice, read prescriptions or confirm that an order is ready. It records the request and your team replies.
What to load into the knowledge base
Opening hours, services you offer, how exams are booked, whether you take walk-ins and which insurance questions should go to a person.
Quick setup
1. Build the five branches in the visual builder.
2. Add hours and services to the knowledge base.
3. Choose which callers go straight to a person.
4. Test on the Free plan with a local number.
Related: /blog/ai-voice-agent-for-clinics and /blog/ai-voice-agent-for-dental-practices.
Pricing
Free includes 100 credits. Pro is $79 per month with 250 credits. One credit equals 60 seconds of call time. See /blog/ai-voice-agent-pricing.
Frequently asked questions
Can it tell a caller if glasses are ready?
No. It records the name and your team calls back with the status.
Can it give eye health advice?
No. Anything medical is passed to your staff.
Can it handle questions about insurance?
Only with the answers you add to the knowledge base. Otherwise it takes a message.
Does it work in Spanish?
Yes, 30+ languages are supported.
Can I try it for free?
Yes. The Free plan includes 100 credits.