AI voice agent for personal injury law firms: capture every accident inquiry
An AI voice agent for personal injury law firms answers inquiry calls at any hour, asks the caller to describe what happened, records their contact details and routes the cases you define to an attorney. InfiVoice speaks 30+ languages and starts free with 100 credits.
The call that matters most comes at the worst time
People rarely call a personal injury firm at a convenient hour. They call after an accident, from a hospital waiting room, on a weekend or late at night. If nobody picks up, they dial the next firm on the list.
What the agent asks on an accident inquiry
You define the intake script in the visual flow builder. A typical one covers:
- Who is calling and the best number and email to reach them.
- When and where the incident happened.
- What type of incident it was, such as a car crash, a fall or a workplace accident.
- Whether the caller is already working with another attorney.
- Whether the matter is urgent and should go straight to a person.
Your team opens the next morning with a structured record instead of a voicemail.
How it differs from a general receptionist
A general receptionist answers many kinds of calls. An intake agent for injury work follows one script and always collects the same facts, so every inquiry lands in front of your team in the same shape. Attorneys decide which matters to take. The agent does not give legal advice and does not accept cases.
Where it helps most
Overnight and weekend inquiries. Callers leave their story instead of hanging up.
Spanish-speaking callers. The agent works in 30+ languages, so a caller can describe the accident in their own language.
Overflow after a media campaign. When many people call at once, each caller gets an answer instead of voicemail.
Set it up
1. Write the intake questions in the flow builder.
2. Upload your practice-area and fee-policy documents to the knowledge base.
3. Choose which answers trigger a handoff to an attorney.
4. Test on the Free plan with a local number.
For other firm types, see /blog/ai-voice-agent-for-law-firms.
Pricing
Free includes 100 credits. Pro is $79 per month with 250 credits. One credit equals 60 seconds of call time. See /blog/ai-voice-agent-pricing.
Frequently asked questions
Does the agent give legal advice?
No. It collects information and hands off. You decide what it says and when.
Can it tell me which inquiries are urgent?
You define the questions and the cases that go to a person.
Can callers use another language?
Yes, 30+ languages are supported.
Can I try it before paying?
Yes. The Free plan includes 100 credits.
Related
- /blog/ai-voice-agent-for-law-firms
- /blog/how-ai-voice-agents-work