AI voice agent for self-storage facilities: answer unit enquiries after the office closes
An AI voice agent for self-storage facilities answers enquiry calls when the office is closed or the manager is with a tenant, asks what size and how long, and records a move-in request for your team. InfiVoice works in 30+ languages and starts free with 100 credits.
Why storage enquiries are time-sensitive
Someone searching for a unit is usually in the middle of a move, a renovation or a clear-out. They call several facilities in a row and tend to rent from the first one that picks up. Evenings and weekends are when many of these calls arrive.
What the agent asks
1. What are you storing? A few boxes, a room of furniture or a whole home.
2. How long? A few weeks or several months.
3. When do you need it? A move-in date, or "as soon as possible".
4. Any special needs? Ground-floor access, a vehicle, or items that need extra care.
5. How can we reach you? Name, number and best time to call back.
It does not quote a price or confirm that a unit is free. It records the request so your manager can answer with current availability.
Call types to build as separate branches
- New unit enquiry. The five questions above.
- Current tenant. Payment, access hours or a gate problem. Take a message and flag it for the office.
- Moving out. Note the unit number and the date, and pass it to the manager.
- Insurance or paperwork. Say the office will follow up, and record what the caller needs.
What to put in the knowledge base
Unit sizes you offer, office and access hours, your location and how a move-in works. The agent repeats only what you add.
Quick setup
1. Build the four branches in the visual builder.
2. Add unit sizes, hours and location to the knowledge base.
3. Choose which callers go straight to a person.
4. Test on the Free plan with a local number.
Related: /blog/ai-voice-agent-for-moving-companies and /blog/ai-voice-agent-for-property-management.
Pricing
Free includes 100 credits. Pro is $79 per month with 250 credits. One credit equals 60 seconds of call time. See /blog/ai-voice-agent-pricing.
Frequently asked questions
Can it tell a caller which units are available?
Not unless you give it that information. By default it records the request for your manager.
Can it take a payment over the phone?
No. Route payment calls to your office or leave a message.
What about a tenant locked out after hours?
You decide in the flow. A common choice is to take the unit number and a callback number for the manager.
Does it work in Spanish?
Yes, 30+ languages are supported.
Can I try it for free?
Yes. The Free plan includes 100 credits.