AI voice agent for towing companies: capture breakdown calls when every driver is on a job
An AI voice agent for towing companies answers breakdown calls when your drivers and dispatcher are busy, asks where the vehicle is, what happened and how to reach the caller, and gives dispatch a clear job request. InfiVoice works in 30+ languages and starts free with 100 credits.
Why towing calls are lost
A stranded driver calls the next company on the list within minutes. If your line rings out, the job goes to someone else.
What the agent asks
1. Where are you? Address, highway marker, nearest cross street or landmark.
2. What is the vehicle? Make, model and whether it is a car, truck or motorcycle.
3. What happened? Breakdown, accident, flat tire, lockout or stuck in a ditch.
4. Is anyone in danger? If yes, the flow tells the caller to contact emergency services first.
5. How do we reach you? Name and a callback number.
The agent does not quote a price or promise an arrival time unless you load rules for it. It records the request for dispatch.
Branches to build
- Roadside emergency. Safety question first, then location and vehicle.
- Scheduled tow. Pickup address, destination and preferred time.
- Status call. A customer asks where the truck is. Take the name and plate and pass it to dispatch.
What to put in the knowledge base
Service area, services offered, hours and what you need from a caller. The agent only repeats what you add.
Quick setup
1. Build the three branches in the visual builder.
2. Add area and services to the knowledge base.
3. Decide which callers go straight to a person.
4. Test on the Free plan with a local number.
Related: /blog/ai-voice-agent-for-auto-repair-shops and /blog/ai-voice-agent-for-locksmiths.
Pricing
Free includes 100 credits. Pro is $79 per month with 250 credits. One credit equals 60 seconds of call time. See /blog/ai-voice-agent-pricing.
Frequently asked questions
Can it dispatch a truck?
It records the job request and your dispatcher assigns the driver.
Can it quote a price?
Only if you add your pricing rules to the knowledge base.
What if the caller is in danger?
Define it in the flow. A common choice is to tell the caller to contact emergency services first.
Does it work in Spanish?
Yes, 30+ languages are supported.
Can I try it for free?
Yes. The Free plan includes 100 credits.