AI Voice Agent Post-Service Surveys: Call Customers After the Job
An AI voice agent post-service survey calls your customer after a job, asks a few short questions in their language, and saves each answer for your team to review. InfiVoice does it with a visual flow builder, in more than 30 languages, with a free plan of 100 credits.
Why customers ignore your surveys
An email survey gets opened days later, if at all. A text with a link gets lost among other messages. Right after a job the customer has an opinion, but nobody has time to ask. A short call on the same day usually gets more answers than a form, because the customer just answers out loud.
How a follow-up call works
You decide what you want to know: whether the technician arrived on time, whether the work was done right, whether the final price matched the quote, or whether they would call you again. The agent calls at the time you choose, introduces itself, asks the questions in order, and thanks the customer. If the customer raises a complaint, the flow can flag it so someone on your team calls them back.
The questions live in the visual flow builder, and the agent uses your knowledge base (RAG) to answer if the customer asks about a warranty, your hours, or a price.
What your team receives
Each answer goes to a Google Sheets spreadsheet or to your system through a webhook, with the date, the service, and the responses. You can see which jobs go well, which questions cause confusion, and where complaints repeat, without listening to recordings one by one.
Outbound calls for follow-up
Surveys are outbound calls, so they come from your local number. Before you start, check the rules for automated calls that apply in your country and in the states you call, and get consent where the law requires it. A good starting point is calling only customers who already gave you their number for follow-up after a job.
Pricing
InfiVoice has a Free plan with 100 credits and a Pro plan at $79 per month with 250 credits. One credit equals 60 seconds of call time, so a short survey uses only a few credits. You can test it with your first customers before you pay.
Getting started
Create an outbound agent, write the five or six questions you would actually ask, connect a Google Sheets spreadsheet to store the answers, and assign a number. Make a test call to your own phone and adjust the question order.
Frequently asked questions
Can the agent call my customers after every job?
Yes. You can turn it on for the services you choose, and it calls at the times you set.
Which languages does it support?
InfiVoice supports more than 30 languages, so the agent speaks with each customer in their language.
How much does it cost?
Free includes 100 credits. Pro costs $79 per month with 250 credits; 1 credit is 60 seconds of call time.
Where do I see the answers?
In Google Sheets or in your system, through a webhook.