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Auto detailing shop phone script template (copy and paste)

InfiVoice ยท 2026-11-14

A customer who wants their car detailed calls two or three shops and books the one that answers well. A written phone script gives every caller a clear, friendly start and captures what you need to schedule the job. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Which services you offer, which vehicle types you take, how drop-off or pickup works, how far ahead you book, and who confirms special requests.

Keep one rule at the top. Never quote a final price or promise a result on a stained or damaged surface unless it is on your own price list or the owner has confirmed it. Say who will confirm instead.

1. Greeting

> "Thank you for calling [Shop Name], this is [Name]. How can I help you today?"

When the shop is closed, say so and stay useful.

> "Thank you for calling [Shop Name]. We are closed right now and open again [Day] at [Time]. Tell me about your vehicle and what you need, and I will make sure the right person gets back to you."

2. Understand the request

> "What can we do for you, a full detail, interior only, exterior only, or something else?"

> "What vehicle do you have, the make, model and year?"

> "Is this your first visit with us?"

Write down the caller's own words. A daily driver and a classic car may go to different people.

3. Qualify the job

> "What is the condition right now, light dirt, pet hair, stains or heavy wear?"

> "Is there anything specific you want us to focus on?"

> "Do you have a date in mind, for example before a sale or an event?"

> "What is the best way and time to reach you?"

Only route by what you actually offer. If the request is outside your services, say so kindly.

> "That is not something we do. I would rather tell you now than waste your time."

4. Special requests and concerns

> "Thank you for telling me. I will note that for [Name] so it is checked before the work starts."

Record what the caller describes, such as a stain, a scratch or a delicate surface. Do not promise it will come out.

> "I do not want to promise that over the phone. [Name] can look at it when you bring the car in."

5. Price questions

> "Our prices depend on [your method, from your own price list]. I can take the vehicle details so [Name] gives you an exact quote."

Never invent a price or a time. If it is not on your list, say who will confirm.

> "I do not want to guess on that. I will have [Name] confirm it for you."

6. Book the drop-off

> "I can offer [Day, Time] or [Day, Time]. Which works better?"

> "Can I have your name, the best number to reach you and your email?"

> "Will you drop the car off, or would you like to ask about pickup?"

Repeat the vehicle, the service, the day and time, and the callback number.

7. Goodbye

> "Thank you, [Name]. I have your [vehicle] down for [Day] at [Time]. If anything changes, call us at [number]. We look forward to seeing you."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while your team is busy with a car, on a call or after hours.

Start with the call flow. Paste the greeting, then add the questions in order: type of service, vehicle, first visit or returning, condition, preferred date, name, phone and email. Set special requests, price questions you cannot answer and anything you are unsure about as a branch that sends a message to your team and promises a callback.

Then add a knowledge base with your services, vehicle types, hours, drop-off rules and policies. InfiVoice answers from that content instead of guessing. Connect your calendar so bookings land in the right slot.

Finally, test by calling it. Try a full detail, an interior only request, a caller with a stain and someone asking for a price. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a receptionist ask when someone calls an auto detailing shop?

The service they want, the vehicle make, model and year, whether it is a first visit, the condition of the car, a preferred date, and their name, phone and email. Then confirm the details out loud.

How should the team handle stains or price questions?

Do not promise results or invent a price on the phone. Note the details and promise a callback from someone who can confirm.

Can an AI voice agent handle a call to an auto detailing shop?

It can ask the questions above, answer from your services and policies, and book a drop-off on your calendar. Decide in advance who handles special cases.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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