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Childcare center phone script template (copy and paste)

InfiVoice ยท 2026-11-14

A childcare center front desk takes calls at the worst moments: during drop-off, nap time or a diaper change. A parent looking for care wants to know if there is a spot for their child and when they can visit, and many will call the next center instead of leaving a voicemail. A written script makes every call calm and captures what you need to book a tour. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Which age groups you enroll, your hours, how tours work, who handles enrollment questions, and who takes calls about children who are already enrolled.

Keep one rule at the top. Never promise a spot, a price or a start date that you have not confirmed. Quote tuition only from your own price list, and say who will follow up on everything else. Never give medical advice.

1. Greeting

> "Thank you for calling [Center Name], this is [Name]. How can I help you today?"

After hours, say so and stay useful.

> "Thank you for calling [Center Name]. We are closed right now and open again on [Day] at [Time]. Tell me your name, your child's age and the best number, and [Name] will call you back."

2. Learn about the child and the need

> "How old is your child?"

> "When would you like care to start?"

> "Which days and hours are you looking for?"

> "Is this your first time looking at childcare, or are you changing centers?"

Write down their own words. A parent returning to work in a month and one who needs care next week need different conversations.

3. Match the program

> "We have a program for that age group. Let me tell you how it works."

Only describe programs you really offer. If you do not enroll that age, say so kindly.

> "We do not take children that young. I would rather tell you now, and I am happy to explain how our other programs work."

4. Availability and the waitlist

> "Let me check on spots for that age group. Can I take your name and number first?"

> "I do not want to guess on availability. [Name] will check and call you by [Day]."

Do not promise a spot. If you keep a waitlist, explain how it works in your own words and who manages it.

5. Tuition and pricing questions

> "Our rates are on our price list, and I can share them. [Name] will also go through what is included when you visit."

Never invent a price. If you do not publish rates, say who will cover them.

6. Book a tour

> "I would love for you to visit and meet the team. Would [Day, Time] or [Day, Time] work for a tour?"

> "Can I have your name, your child's name and age, and the best number to reach you?"

> "Is there anything you would like us to know before you come?"

Repeat the day, the time and the callback number.

7. Calls about enrolled children

> "Which child is this about, and what is your name?"

> "I will pass this to [Teacher or Director] right now and they will call you back by [time]."

Take a clear message. Pass pickup changes and absences to the right person, and promise only a callback.

8. Sick child or urgent calls

> "Thank you for telling me. What is your child's name and which room are they in?"

> "I am sending this to [Director or number] right away."

Set one escalation contact for urgent calls, and have the script pass them there at once. The script does not give medical advice. For an emergency, tell the caller to call emergency services first.

9. Goodbye

> "Thank you, [Name]. You are booked for a tour on [Day, Time]. If anything changes, call us at [number]. We are looking forward to meeting [Child's name]."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers during drop-off, nap time and after hours when the front desk is busy.

Start with the call flow. Paste the greeting, then add the questions in order: child's age, start date, days and hours, then name, child's name and phone number. Set enrolled families and urgent calls as separate branches that send a message and promise a callback.

Then add a knowledge base with your age groups, hours, tour process and the rates you are happy to share. InfiVoice answers from that content instead of guessing. Connect your calendar so tours land in the right slot.

Finally, test by calling it. Try a parent of an infant, one asking about a start date, one asking about price, an enrolled family and an urgent call. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a receptionist ask when a parent calls a childcare center?

The child's age, the start date, the days and hours needed, and the parent's name and phone number. Then offer a tour and confirm it out loud.

Should I quote tuition on the first call?

Only the rates on your own price list. For anything else, say who will cover it during the visit.

Can an AI voice agent handle a childcare center call?

It can ask the questions above, answer from your programs and policies, and book a tour on your calendar. Decide in advance who handles enrolled families and urgent calls.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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