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Chimney sweep phone script template (copy and paste)

InfiVoice ยท 2026-11-14

Most calls to a chimney sweep company come from a homeowner who wants a chimney cleaned or checked, and a few come from someone who smells smoke or has a problem right now. A written script helps the person answering sort those calls in the first minute, collect the right details and book the visit. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Which services you offer, which areas you cover, how visits are scheduled, who handles urgent calls and who calls customers back.

Keep one rule at the top. Never quote prices, diagnose a chimney problem or promise a time of arrival on the phone. Say who will confirm, and when.

1. Greeting

> "Thank you for calling [Company Name], this is [Name]. How can I help you?"

After hours:

> "Thank you for calling [Company Name]. We are closed right now, but I can take your details and someone will call you back [Day, Time]. If there is a fire or you smell smoke or gas inside your home, please leave the house and call emergency services now."

2. Safety first

Ask this early, before anything else.

> "Is there any smoke, fire or unusual smell in your home right now?"

If yes, tell the caller to leave the building and call emergency services. Do not try to troubleshoot by phone. Once they are safe, take their name and number so your team can follow up.

3. Understand what the caller needs

> "What can we help you with today?"

> "Are you looking for a chimney cleaning, an inspection, a repair, or something else?"

Let the caller describe it in their own words and write it down.

4. Qualify the request

> "What kind of fireplace or stove is it, if you know?"

> "When was the chimney last cleaned or checked, roughly?"

> "Have you noticed anything unusual, like smoke coming back into the room, a strange smell or debris in the fireplace?"

> "What address is the visit for?"

Do not guess what the answers mean.

> "Thank you, that is helpful. Our technician will look at it in person, and I will book a visit so they can tell you what it needs."

5. Price questions

> "The cost depends on what the technician finds and the type of chimney. I can book a visit and have [Name] confirm the details with you."

If you have an official price list, say where the caller can find it. Never invent a price.

6. Book the visit

> "I can book you for [Day, Time] or [Day, Time]. Which works better?"

> "Can I have your name, the best number to reach you and your email?"

> "Is there anything we should know about access, parking or pets?"

Repeat the day, the time, the address and the callback number. If you are unsure of availability, say who will confirm.

7. Existing customers

> "Of course. May I have your name and the address of the visit?"

> "I will pass this to [Name], who has the details, and they will call you today."

8. Goodbye

> "Thank you, [Name]. You are booked for [Day, Time] at [Address]. If anything changes, call us at [number]. If you ever smell smoke or gas, leave the house and call emergency services first."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while your crew is on a roof or driving between jobs, and after hours.

Start with the call flow. Paste the greeting, then add the safety question as the first branch, so a caller with smoke or an unusual smell is told to leave the building and call emergency services. After that add the questions in order: service needed, fireplace type, last cleaning, address, preferred day. Set anything about a problem or a price as a branch that takes a message and promises a callback.

Then add a knowledge base with your service area, hours, how a visit works and your policies. InfiVoice answers from that content instead of guessing. Connect your calendar so visits land in the right slot, and decide in advance when the agent hands the call to a person.

Finally, test by calling it. Try a routine cleaning request, a caller with smoke in the room, one asking for a price and one asking to move a visit. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a receptionist say when someone calls a chimney sweep company?

Greet the caller, ask early whether there is smoke, fire or an unusual smell, then find out whether they need a cleaning, an inspection or a repair and book a visit with their name, address and phone number.

Should the front desk quote prices on the phone?

Follow your own policy. The script above sends price questions to a visit or to your official price list, and never invents a price.

Can an AI voice agent handle a chimney sweep call?

It can take details, answer from your service area and hours and book visits. Decide in advance that a caller reporting smoke or fire is told to call emergency services right away.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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