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Chiropractic clinic phone script template (copy and paste)

InfiVoice ยท 2026-11-14

Chiropractic calls have a rhythm of their own. People call because something hurts, they often want to be seen soon, and many of them will come back several times in a row. Your script has to handle a worried new caller, a car accident case with paperwork attached, and a regular who needs the same slot every week. Copy the sections below, replace the brackets with your clinic's details, and use it with a person or an AI voice agent.

The calls a chiropractic desk actually gets

Before you write a word, list the call types. Most offices see the same six.

1. A new patient with neck, back or headache pain who wants the first opening.

2. A caller after a car accident, fall or work injury, often with an adjuster, attorney or claim number involved.

3. A returning patient who needs to book the next visit in their care plan.

4. Someone asking if you take their insurance or what a first visit costs.

5. A caller asking whether the adjustment will hurt, whether they need X-rays, or whether they need a referral.

6. A late or missed visit: running behind, cancelling, or wanting to come in today.

Give each one a short path in your script. The questions that follow are written for these six, not for a generic office.

One rule at the top

The person on the phone does not diagnose, does not say what treatment someone needs, does not promise results and does not answer clinical questions. Questions like "do I need X-rays" or "will this fix my sciatica" go to the doctor. Write that into the script so nobody improvises.

1. Greeting

> "Thank you for calling [Clinic Name], this is [Name]. Are you calling about a new visit or about an appointment you already have?"

Starting with that split saves a minute on every call, because the two paths ask for different things.

After hours:

> "You have reached [Clinic Name]. We are closed and open again [Day] at [Time]. I can take your name and number and what is going on, and someone will call you back first thing. Would you like to do that?"

2. New patient with pain

Let them talk first, then ask for the details the doctor will want.

> "I am sorry you are dealing with that. Where does it hurt, and when did it start?"

> "Did it begin with a specific event, like lifting something, a fall or an accident, or did it build up over time?"

> "Is it getting worse, staying the same, or getting better?"

> "Have you seen another provider for this, like a doctor, physical therapist or another chiropractor?"

Write down the answers in their words. Do not repeat them back as a diagnosis.

Then book.

> "I can get you in [Day] at [Time] or [Day] at [Time]. Which is better for you?"

3. Accident and injury cases

These calls carry extra details, so give them their own branch.

> "I am sorry to hear that. Do you remember the date it happened?"

> "Was it a car accident, a work injury, or something else?"

> "Is there a claim open yet? If you have a claim number or the name of the adjuster, I can note it for our billing team."

> "Are you working with an attorney on this? Our team will ask for their contact if so."

If the caller mentions chest pain, trouble breathing, numbness or weakness that came on suddenly, loss of bladder or bowel control, or a severe head or neck injury, stop the questions and use the urgent script below. Your doctors decide the full list.

The desk does not give legal advice and does not say how a claim will be paid. Say that the billing team will explain it.

4. Urgent calls

> "I want to make sure you get the right help. What you are describing is something I cannot judge over the phone. Please contact your doctor or urgent care now, or call emergency services if it feels like an emergency. I can also have our doctor call you."

Only use this wording with the symptom list your doctors approved.

5. Returning patient and care plan visits

Chiropractic care often means a series of visits. Make it easy to book them together.

> "Can I have your name and date of birth?"

> "Your next visit is on your plan for [timeframe]. Would you like to keep your usual [Day] at [Time]?"

> "I can set up your next [number] visits right now so you do not have to call each time. Would that help?"

Questions about how many visits someone needs, or whether they should keep coming, go to the doctor.

> "That is one for [Doctor]. I will pass your question on and they will reach you by [time]. Is this still the best number?"

6. Questions callers ask that the desk does not answer

Give the desk (or the agent) one calm sentence for each.

> "Will it hurt?" "Our doctor will explain what to expect before they start, and you can ask anything during the visit."

> "Do I need X-rays?" "The doctor decides that after they see you. I will note the question so it is covered."

> "Do I need a referral?" "[Your policy.] If you are not sure about your insurance, our team can check before your visit."

> "Can I come in today?" "Let me check what is open. [Offer slot or next opening.]"

7. Insurance and fees

> "Which insurance do you have? I will check against the plans we accept, and our team will confirm your coverage before your visit."

> "A first visit is [fee from your approved list]. The doctor explains anything beyond that before starting."

Never promise what an insurer will cover. Only quote fees from your approved list.

8. Late arrivals, cancellations and no-shows

> "Thanks for letting us know. How far behind are you? [If within your window:] We will see you when you arrive. [If beyond:] I can move you to [Day] at [Time]."

> "No problem. Let me find another time that works. Does [Day] at [Time] help?"

State your late-cancel policy in one calm sentence if you have one. For a missed visit, a short call back works better than a long voicemail.

9. Goodbye

> "You are booked for [Day] at [Time] with [Doctor]. Please bring [items] and arrive [number] minutes early if it is your first visit. If anything changes, call [number]. Take care."

Example call: new patient after an accident

This is how the script reads when it works.

Caller: "Hi, I was rear ended last week and my neck has been stiff since."

Agent: "I am sorry about that. Is it getting worse, staying the same, or getting better?"

Caller: "About the same, but I get headaches now."

Agent: "Thanks for telling me. Do you remember the date it happened, and is there a claim open?"

Caller: "Last Tuesday. Yes, the other driver's insurance opened a claim."

Agent: "Our billing team will ask for the claim number, so have it handy. I can see you [Day] at [Time] or [Day] at [Time]. Which is better?"

Caller: "[Day] works."

Agent: "Booked. I have your name and number. Please bring your ID, insurance card and the claim details. If you get sudden numbness or weakness before then, contact urgent care or emergency services right away."

What the agent should capture on every call

Name and best number. Whether they are new or returning. Where it hurts and when it started. Whether it followed an accident, fall or work injury, and the date. Claim or adjuster details if there are any, and attorney contact if there is one. Who referred them. Insurance carrier name. Preferred days and times. Whether text confirmation is okay.

Mistakes that cost a clinic patients

Leaving the accident branch out, so a caller with an open claim gets generic questions and no one captures the claim details. Letting the desk answer clinical questions because the caller is pushing for an answer. Booking one visit at a time when the plan calls for a series, which leaves gaps. Not saying what to bring and how early to arrive, which slows the first visit. Leaving an after hours message with no promised call back time.

Run this script as an AI voice agent with InfiVoice

The same script can answer while your team is adjusting patients, at lunch and after closing.

Build the call flow in the order above. Put the new or existing split first, then the pain questions, the accident branch, the urgent branch and booking. Set the symptoms your doctors approved so the agent gives the urgent message and, if you want, passes the call or an alert to a person. The guide on handing off calls to a human covers that step.

Add a knowledge base with your hours, services, first visit details, what to bring, fees from your approved list and the plans you accept, plus the one sentence answers from section 6. Connect your calendar so appointments land in real openings. Then test by calling it: a new back pain caller, an accident caller with a claim number, a returning patient booking a series, an insurance question, and someone who says it hurts and asks what is wrong. Fix the flow and go live.

InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

How is a chiropractic phone script different from a general medical office script?

It needs a branch for accident and injury cases with claim and attorney details, a path for booking a series of visits, and ready answers for questions about pain, X-rays and referrals that the desk should not answer.

Should the receptionist ask what is causing the pain?

They should ask when it started and whether it followed an event, and write down what the caller says. They should not guess at a cause or a treatment.

What do we say when someone asks if the adjustment will hurt?

Say the doctor will explain what to expect before starting and that they can ask questions during the visit. Do not promise how it will feel.

Can an AI voice agent take claim details after an accident?

It can ask for the date, the claim number and the adjuster or attorney name and pass them to your billing team. It should not give legal advice or say how a claim will be paid.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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