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Dance studio phone script template (copy and paste)

InfiVoice ยท 2026-11-14

The phone rings while a class is on the floor and the front desk is empty. The caller is a parent asking which class fits a seven year old, or an adult wondering if beginners are welcome, and most will not leave a voicemail. A written script keeps your tone warm and gets the details you need to put someone in a class. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Your hours, your styles and levels, your age groups, your weekly schedule, how a trial class works, how enrollment and payment work, private lesson options, your dress code, and who answers questions the front desk cannot.

Keep one rule at the top. Quote prices only from your own price list, and never promise a placement or a result for a student.

1. Greeting

> "Thank you for calling [Studio Name], this is [Name]. How can I help you?"

After hours, say so and stay useful.

> "Thank you for calling [Studio Name]. We are closed right now and open again [Day] at [Time]. Tell me what you are looking for and I will make sure someone gets back to you."

2. Understand what they want

> "Are you calling about classes for yourself or for a child?"

> "Which style are you interested in, or would you like me to suggest something?"

> "Has the dancer taken classes before, or is this a first time?"

Write down the caller's own words, since parents and adults describe the same need differently.

3. Qualify a new student

> "How old is the dancer?"

> "What days and times would suit you best?"

> "Is there anything the teacher should know, such as past dance experience or a goal like a recital or just having fun?"

Only route by what your studio actually offers. If a style or age group is not available, say so kindly.

> "We do not offer that one here. I would rather tell you now than waste your time."

4. Price and enrollment questions

> "Our [class type] is [price from your list] and includes [what it includes from your list]. There is also [other option] at [price]."

Never invent a price, a fee or a discount. If it is not on your list, say who will confirm.

> "I do not want to guess on that one. I will have [Name] confirm it for you."

5. Book a trial class

> "I can book a trial class in [Style] on [Day] at [Time]. Does that work?"

> "Can I have the dancer's name and the best number to reach you?"

> "Arrive about [number] minutes early. Wear [dress code from your list] and bring [what to bring from your list]."

Repeat the class, the day, the time and the callback number.

6. Private lessons and special requests

> "I can set up a private lesson. Do you have a teacher in mind, or would you like us to suggest one?"

> "What would you like to work on, and which days suit you? I will pass this to [Name] and they will confirm a time by [Day]."

Only promise what your teachers' schedules allow, and offer a callback for anything custom, like a wedding dance or a group event.

7. Cancel or reschedule

> "I can help with that. What name is the booking under?"

> "Our policy is [your cancellation policy in plain words]. I can move you to [Day, Time] if that suits you."

State your policy in your own words and follow it. Do not promise exceptions.

8. Goodbye

> "Thank you, [Name]. [Dancer] is booked for [class] on [Day, Time]. If anything changes, call us at [number]. See you soon."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while teachers are on the floor and after closing.

Start with the call flow. Paste the greeting, then add the questions in order: adult or child, style, age, experience, day and time, name and phone number. Set private lessons and anything custom as a branch that sends a message to the studio and promises a callback.

Then add a knowledge base with your hours, location, styles and levels, age groups, schedule, price list, dress code and cancellation policy. InfiVoice answers from that content instead of guessing. Connect your calendar so trial classes land in the right slot.

Finally, test by calling it. Try a parent asking about a seven year old, an adult beginner, someone asking about a price that is not on your list and a regular asking to cancel. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a studio ask when someone calls about classes?

Whether the class is for an adult or a child, which style they want, the dancer's age and experience, the day and time that suits them, and their name and phone number. Then confirm the booking out loud.

How should the front desk answer a price question?

Only from your own price list. If the question is about something that is not on it, say who will confirm and when.

Can an AI voice agent handle a studio call?

It can ask the questions above, answer from your schedule and policies, and book a trial class on your calendar. Decide in advance who handles private lessons and custom requests.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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