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Dog boarding and daycare phone script template (copy and paste)

InfiVoice ยท 2026-11-14

A boarding and daycare phone rings while you are in the play yard with a dozen dogs. The caller needs a place for their dog, often before a trip, and many will try the next facility instead of leaving a voicemail. A written script gives every caller the same warm start and captures what you need to book. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Which dogs you accept, your vaccination requirements, whether new dogs need an evaluation, which stay types you offer, your drop-off and pick-up hours, and who calls people back.

Keep one rule at the top. Quote prices only from your own price list, and never promise space until the calendar confirms it. For health or behavior questions, say who will follow up instead of giving advice.

1. Greeting

> "Thank you for calling [Facility Name], this is [Name]. How can I help you and your dog?"

After hours, say so and stay useful.

> "Thank you for calling [Facility Name]. We are closed right now and open again [Day] at [Time]. Tell me about your dog and what you need, and I will make sure someone gets back to you."

2. Understand the request

> "Are you looking for daycare, an overnight stay, or something else?"

> "What is your dog's name, and have they stayed with us before?"

> "What dates are you thinking about?"

Write down the caller's own words. A single daycare day and a long stay need different planning.

3. Qualify the request

> "What breed is [Dog Name], and about how old and how big?"

> "Is [Dog Name] spayed or neutered, and are their vaccinations up to date? We will need to see records before the stay."

> "How are they around other dogs and new people? Anything we should know, like anxiety, food guarding or special needs?"

> "Do they take any medication, or follow a special diet?"

Only route by what you actually offer. If a dog or request is outside your service, say so kindly.

> "That one is outside what we do. I would rather tell you now than waste your time."

For anything about a dog's health or behavior, do not give advice on the phone.

> "Good question. I will have [Name] follow up with you on that today."

4. Price questions

> "Our pricing depends on [your method, from your own price list]. I can take your details so [Name] gives you an exact quote."

Never invent a price, an add-on cost or available space. If it is not on your list, say who will confirm.

> "I do not want to guess on that. I will have [Name] confirm it for you."

5. Book the stay

> "I can note [Dates] for [Dog Name]. I will have [Name] confirm that we have space."

> "Can I have your name, the best number to reach you and an emergency contact?"

> "What time will you drop off, and who will pick up?"

Repeat the dog's name, the service, the dates and the callback number.

6. Changes and cancellations

> "No problem. What name is the booking under, and what dates?"

> "I can note the change, and [Name] will confirm the details with you."

If you have a notice policy, state it in your own words and follow it.

7. Goodbye

> "Thank you, [Name]. I have [Dog Name] noted for [Service] on [Dates]. If anything changes, call us at [number]. We look forward to meeting [Dog Name]."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while you are in the play yard, on a walk or after closing.

Start with the call flow. Paste the greeting, then add the questions in order: service, dog name, breed, age and size, vaccination status, temperament notes, medication or diet, dates, name and phone number. Set health questions, unusual requests and anything you are unsure about as a branch that sends a message to your team and promises a callback.

Then add a knowledge base with your services, requirements, hours and policies. InfiVoice answers from that content instead of guessing. Connect your calendar so requests land in the right slot.

Finally, test by calling it. Try a first-time owner, a regular client, someone asking about a dog with anxiety and someone changing dates. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a receptionist ask when someone calls a dog boarding facility?

The dog's name, breed, age and size, the service and dates wanted, vaccination status, temperament notes, medication or diet, and the owner's name, phone number and emergency contact. Then confirm the details out loud.

How should the team handle health or behavior questions?

Do not give advice on the phone. Note the question and promise a callback from someone on your team who can answer.

Can an AI voice agent handle a boarding request?

It can ask the questions above, answer from your services and policies, and pass the request to your calendar. Decide in advance who handles special cases.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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