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Electrician phone script template (copy and paste)

InfiVoice ยท 2026-11-14

An electrician's phone rings while they are up a ladder or inside a panel. One caller wants a ceiling fan hung next week, another has a burning smell coming from an outlet, and the person answering has to tell them apart in the first minute. A written script does that every time. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Your service area, your hours, whether you take residential, commercial or both, which jobs you refer out, how emergency and after-hours calls work, and who decides whether a job is an emergency.

Keep one rule at the top. Never diagnose an electrical fault or tell a caller how to fix wiring over the phone. Never quote a firm price for repairs from a description alone. Offer a visit or an estimate only if your company has an approved process.

1. Greeting

> "Thank you for calling [Company Name], this is [Name]. How can I help you?"

After hours, say so and stay useful.

> "Thank you for calling [Company Name]. Our office is closed right now and opens again [Day] at [Time]. If you have sparks, a burning smell or smoke, tell me now. What is going on?"

2. Collect the basics first

Get contact details early in case the call drops.

> "Can I have your name and the best number to reach you?"

> "What is the address where the work is needed?"

> "Are you the homeowner, a tenant, a business or a property manager?"

3. Understand the problem

> "What is happening, and where in the building?"

> "When did it start?"

> "Is it one outlet or switch, one room, or the whole property?"

> "Did a breaker trip, and does it trip again when you reset it?"

Write down the caller's words. The electrician needs the symptom and the location, not a guess at the cause.

4. Emergency check

Set your own list of emergencies on one page. Typical ones include sparks or smoke from an outlet or panel, a burning smell, a hot or melted outlet or switch, a shock or tingling from an appliance, a power line down or touching the building, and water reaching electrical equipment.

If there is fire, smoke or a downed power line, the person answering tells the caller to get everyone out and call 911 from outside before anything else. For a burning smell or a hot panel, ask them to stay away from it and, only if the main breaker is dry, easy to reach and safe to operate, to switch it off. If they are not sure, they should not touch it.

> "Please do not touch the outlet or the panel. I am sending this to our on-call electrician now. What is the best number for them to call you?"

5. Routine requests

> "Which job is it, for example an outlet or switch, a light fixture, a ceiling fan, a panel upgrade, an EV charger or a full rewire?"

> "Is this for a new installation, a repair or an inspection?"

> "How old is the building, if you know?"

> "Do you need permits or an inspection, or is that already handled?"

Do not promise permit outcomes. Say the electrician will confirm what the job needs once they have seen it.

6. Price questions

> "The price depends on what the electrician finds once they have seen it. I can book a visit for [Day, Time], and they will explain the cost before starting any work."

Never promise a total over the phone. Only quote from your approved price list for set services.

7. Book the appointment

> "I can send someone [Day, Time] or [Day, Time]. Which works better?"

> "Someone over 18 needs to be home, and the electrician may need to turn the power off for a while. Is that okay?"

> "Please tell us about parking, pets or a gate code if there is one."

> "You will get a call when the electrician is on the way."

Repeat the date, time and address back to the caller.

8. Existing customers

> "Of course. What is your name and the address of the job?"

> "I will pass this to [Dispatcher] and they will call you back by [time]. Is this number good?"

9. Goodbye

> "Thank you, [Name]. You are booked for [Day, Time] at [Address]. If anything gets worse before then, call us right away at [number], and call 911 for fire or smoke."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while your electricians are on a job, after hours and on weekends.

Start with the call flow. Paste the greeting, then add the questions in order: contact details, address, problem, breaker status and booking. Set the emergency signs as a branch that tells the caller to call 911 when there is fire or smoke, and transfers the call to a person or sends a message to the on-call electrician for the rest.

Then add a knowledge base with your services, service area, hours and approved prices for set services. InfiVoice answers from that content instead of guessing. Connect your calendar so appointments land in the right slot.

Finally, test by calling it. Try a caller who wants a ceiling fan hung, one with a burning smell, someone asking for a price and a customer asking about a booked visit. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a receptionist ask when someone calls an electrician?

Name, phone number and address, what is happening and where, when it started, whether a breaker tripped, and whether there is any sign of sparks, smoke or a burning smell. Then offer a time.

Should I quote a price on the phone?

Only for set services on your approved price list. For repairs, book a visit and give the cost once the electrician has seen the problem.

Can an AI voice agent handle emergency electrical calls?

It can ask the safety questions, tell the caller to call 911 for fire or smoke, collect the address and send the call or a message to the on-call electrician. Decide in advance who takes those calls.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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