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Garage door repair phone script template (copy and paste)

InfiVoice ยท 2026-11-14

A garage door call usually comes from someone whose car is stuck inside or whose door will not close at night. They want a human who understands the problem and tells them what happens next. Your techs are on ladders and in driveways, so the phone often goes unanswered. A written script fixes that. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Your service area, your hours, which work you take (broken springs, off-track doors, openers, remotes and keypads, new installs, tune-ups), whether you offer same-day or emergency visits, and who dispatches.

Keep two rules at the top. Never quote a firm price from a description alone, and never promise an arrival time you have not confirmed with dispatch. Write your own policy for both and follow it on every call.

1. Greeting

> "Thank you for calling [Company Name], this is [Name]. Are you calling about a door that is not working, or planning a repair or install?"

After hours, say so and stay useful.

> "Thank you for calling [Company Name]. Our office is closed right now, but I can take your details and pass them to our team. Is anyone in danger or is the door stuck open or closed?"

Use only lines that are true for your company. If you do not take emergency calls, say when you reopen.

2. Safety first

> "Is anyone hurt or trapped, or is the door on top of a person, a pet or a car?"

> "Did the door fall suddenly or make a loud bang before it stopped?"

If someone is hurt or trapped, the person answering tells the caller to call 911 right away. Do not give any advice on how to lift, release or repair the door, the springs or the cables.

> "Please call 911 now. I am letting our team know so we can follow up."

For a door that simply will not move, ask the caller not to try to force it, and say a technician will assess it. Your company decides the exact wording.

3. Contact and location

Get this early in case the call drops.

> "What is the best number to reach you?"

> "What is your name and the address where the door is?"

> "Are you the owner, a tenant or a property manager?"

4. The problem

> "What is the door doing? Will not open, will not close, is stuck halfway, is noisy, is off its track, or is the remote not working?"

> "Is it a single door or a double, and is it at a home or a business?"

> "Did it stop working suddenly, or has it been getting worse over time?"

> "Do you hear the opener running, but the door does not move?"

> "Is the door currently open or closed, and is the property secure?"

Write down the caller's own words. The technician will diagnose on site, not from a description.

5. Timing

> "Do you need someone as soon as possible, or can this wait for a regular appointment?"

> "Is there a car inside, or do you need to leave the house today?"

Do not promise same-day service unless dispatch has confirmed it.

6. Book the visit

> "Our technician can come by and look at it. I have [day] between [time] and [time] or [day] between [time] and [time]. Which works better?"

> "Please make sure someone is there to let the technician in, or tell me how to reach the door."

Confirm the address and the callback number.

7. Price questions

> "The technician needs to see the door before giving a price, because it depends on what is wrong. I can set that visit up now."

Quote only from your approved price list for set services such as a visit fee. Never promise a total by phone.

8. Existing customers

> "Of course. What is your name and the address of the job?"

> "I will pass this to [Name] and they will call you back by [time]. Is this number good?"

9. Goodbye

> "Thank you, [Name]. You are booked for [day] between [time] and [time] at [address]. If anything changes before then, call us at [number], and if anyone is hurt, call 911."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while your technicians are on a job, in the evening and on weekends.

Start with the call flow. Paste the greeting, then add the questions in order: safety, contact and location, the problem, timing, booking. Set the injury and trapped-person answers as a branch that tells the caller to call 911 and sends a message to your on-call person.

Then add a knowledge base with your services, service area, hours and visit process. InfiVoice answers from that content instead of guessing. Connect your calendar so visits land in the right slot.

Finally, test by calling it. Try a caller with a door stuck open at night, one with a noisy door, one with a remote that stopped working, a person asking for a price and a customer checking on a booked visit. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a receptionist ask when someone calls a garage door company?

Whether anyone is hurt or trapped, the address, a callback number, what the door is doing, whether it is open or closed, and how urgent it is. Then book a technician visit.

Should I quote a price on the phone for garage door repair?

Quote only from your approved price list for set services. For everything else, say the technician needs to see the door and set that visit up.

Can an AI voice agent handle an urgent garage door call?

It can ask the safety questions, tell the caller to call 911 if anyone is hurt or trapped, collect the address and details, and send a message to your on-call person. Decide in advance who takes those calls.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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