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Hair salon phone script template (copy and paste)

InfiVoice ยท 2026-11-14

A hair salon phone rings when stylists have their hands full of color and scissors. Callers want a cut this week, a price for balayage, a different stylist or a new time. Nobody can pick up, and a caller who gets voicemail often books somewhere else. A written script keeps every call friendly and consistent. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Your hours, the services you offer, which stylist does what, how long each service takes, your starting prices, how you handle color consultations, your late and cancellation policy, and whether you take walk-ins.

Keep one rule at the top. The person on the phone does not promise a result, a color outcome or an exact price for a custom service. They collect details and book the right amount of time.

1. Greeting

> "Thank you for calling [Salon Name], this is [Name]. How can I help you today?"

After hours, say so and stay useful.

> "Thank you for calling [Salon Name]. We are closed right now and open again [Day] at [Time]. I can book you in or take your details for a call back. Which would you like?"

2. Find out what they need

> "Are you looking to book, change an appointment, or ask a question?"

For a new booking, let them say it in their own words.

> "What would you like to have done?"

3. Match the service

Ask just enough to book the right slot length.

> "Is that a cut, color, highlights, a treatment, or a style for an event?"

> "How long is your hair, and is it currently colored?"

> "Have you had chemical services like relaxers or bleach before?"

For color changes or big transformations, book a consultation or the longer slot on your list.

> "For a change like that, our stylists like to start with a short consultation so the time and price are right. Shall I book that for you?"

4. Stylist requests

> "Do you have a stylist you usually see, or would you like me to suggest one?"

If their stylist is booked, offer the closest time or another stylist from your list.

> "[Stylist] is full on [Day]. I can offer [Day] at [Time] with [Stylist], or [Day] at [Time] with [Other Stylist]. Which do you prefer?"

5. Collect the basics

> "Can I have your full name and the best number to reach you?"

> "Is it okay to text you a confirmation?"

> "Have you visited us before?"

6. Prices

> "Cuts start at [price]. Color services start at [price], and the final price depends on your hair length and what you want done. Your stylist confirms the price before starting."

Only quote what is on your approved price list. For custom work, give a starting price and offer a consultation.

7. Booking

> "I can see you on [Day] at [Time] or [Day] at [Time]. Which works better?"

> "Let me repeat that. [Service] with [Stylist] on [Day] at [Time]. Is that right?"

Add anything they need to know, such as arriving with clean or dry hair, bringing inspiration photos or how long the service will take.

8. Weddings and events

> "Congratulations. What is the date, and how many people need styling?"

> "I will pass your details to [Name] and they will call you by [time] with options. Is this the best number?"

9. Cancellations, reschedules and running late

> "No problem. Let me find you another time. Would [Day] at [Time] work?"

State your policy in one calm sentence if you have one.

> "Thank you for letting us know. If you are more than [number] minutes late we may need to adjust the service. I will let your stylist know."

10. Goodbye

> "Thank you for calling, [Name]. You are booked for [Service] with [Stylist] on [Day] at [Time]. If anything changes, call us at [number]. See you soon."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while your stylists are working, at lunch and after closing.

Start with the call flow. Paste the greeting, then add the questions in order: what they need, which service, stylist preference, contact details and booking. Set a branch for custom color and events that takes a message for a person. The guide on handing off calls to a human covers that step.

Then add a knowledge base with your hours, services, starting prices, stylists, policies and directions. InfiVoice answers from that content instead of guessing. The guide on preparing a knowledge base shows how to organize it.

Finally, test by calling it. Try a simple cut, a color change, a stylist request, a late arrival and a wedding inquiry. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a salon receptionist ask on a booking call?

What service the caller wants, hair length and whether it is colored, their preferred stylist, their name and number, and a time that works. Then repeat the booking back.

How do I quote a price for color over the phone?

Give a starting price from your approved list and explain that the final price depends on length and the work involved. Offer a consultation for big changes.

Can an AI voice agent book with a specific stylist?

You tell it which stylists offer which services and when they work, and it can offer matching times and take the caller's choice. Hand over to a person for custom requests.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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