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Handyman phone script template (copy and paste)

InfiVoice ยท 2026-11-14

Handyman customers call with a list of small jobs and move on quickly if nobody picks up. You are usually on a ladder or in the middle of a repair, so calls go to voicemail. A written script keeps every call consistent. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Which jobs you take, such as drywall patches, door and fixture installs, mounting, small carpentry or minor repairs, which jobs you refer out, your service area, how estimates work and your callback window.

Keep one rule at the top. Never quote a price, a timeline or a diagnosis over the phone. The script gathers the job list, photos if useful, and the address, then books an estimate visit or a callback.

1. Greeting

> "Thank you for calling [Business Name], this is [Name]. How can I help you today?"

After hours, say so and stay useful.

> "Thank you for calling [Business Name]. We are out on jobs right now and return calls [Day] at [Time]. Tell me what you need done, and I will make sure [Name] gets back to you."

2. Understand the jobs

> "What would you like help with?"

> "Is it one job or a few small ones you would like done in the same visit?"

> "Is this at a house, an apartment or a business?"

Write down every item in the caller's own words.

> "Got it. I have [job one], [job two] and [job three]. Is there anything else on the list?"

3. Qualify the work

> "Where is the property located?"

> "Do you own the place or rent it?"

> "Is there a deadline, such as a move, a sale or guests arriving?"

> "Can you send a photo of the area so [Name] can plan the visit?"

Only promise jobs you actually take.

> "I want to be sure we are the right fit. Let me check that with [Name] so I do not guess."

4. Urgent repairs

Ask whether anyone is at risk before anything else.

> "Is anyone in danger right now, or is there a gas smell, smoke, sparks or flooding? If so, please leave the area and call 911 or your utility's emergency line first."

For urgent but safe problems, such as a door that will not lock or a broken window.

> "I will mark this as urgent and ask [Name] to call you right away. In the meantime, is there a safe way to keep the area secured?"

Never give repair instructions or tell the caller something is safe to use.

5. Book the estimate visit

> "I can schedule an estimate visit with [Name]. Would [Day, Time] or [Day, Time] work better?"

> "Can I have your full name, the best number to reach you and the address?"

Repeat the name, the number, the address, the job list and the time.

6. Price questions

> "Pricing depends on the work, so I do not want to give you a wrong number. [Name] will look at the job and give you an estimate. Can I set up a time?"

Never invent a price, a rate or a guarantee.

7. Goodbye

> "Thank you, [Name]. I have noted an estimate visit on [Day, Time] at [address], and [Technician Name] will confirm at [number]. If anything changes, call us at [number]. Talk soon."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while you are on a job or after hours.

Start with the call flow. Paste the greeting, then add the questions in order: list of jobs, property type, address, deadline, name and phone. Set the safety question first and make price questions a branch that sends a message to your team and promises a callback.

Then add a knowledge base with your services, service area, hours and estimate process. InfiVoice answers from that content instead of guessing. Connect your calendar if you book estimate visits.

Finally, test by calling it. Try a multi-job request, an urgent problem, someone asking about price and someone outside your area. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a receptionist ask when someone calls a handyman?

What jobs they need done, the property type, the address, any deadline, and their name and phone. Then confirm the details out loud and book an estimate visit.

Should the script quote prices over the phone?

No. Pricing depends on the work. The script should take the job list and book a visit or a callback.

Can an AI voice agent answer calls while I am on a job?

It can ask the questions above, answer from your services, service area and hours, and pass the details to your team. Decide in advance how urgent problems are handled.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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