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Home inspector phone script template (copy and paste)

InfiVoice ยท 2026-11-14

Home buyers call inspectors in a hurry, often with a closing date and an agent waiting on an answer. You are usually inside a crawlspace or on a roof, so calls go to voicemail and the next inspector on the list gets the job. A written script keeps every call consistent. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Which inspections you offer, your service area, how scheduling works, who can be on site, how reports are delivered and your callback window.

Keep one rule at the top. Never quote a price, a finding or an opinion about a property over the phone. The script gathers the property details and the deadline, then books the inspection or a callback.

1. Greeting

> "Thank you for calling [Business Name], this is [Name]. How can I help you today?"

After hours, say so and stay useful.

> "Thank you for calling [Business Name]. We are out on inspections right now and return calls [Day] at [Time]. Tell me about the property and your timeline, and I will make sure [Name] gets back to you."

2. Understand the request

> "Are you looking to schedule an inspection, or do you have a question about an inspection already done?"

> "Are you the buyer, the seller or an agent calling for a client?"

> "What type of property is it, such as a house, a condo or a townhome?"

Write down the answers in the caller's own words.

> "Got it. You are a [buyer or agent] looking for an inspection on a [property type]. Is that right?"

3. Qualify the inspection

> "What is the address of the property?"

> "Is there a deadline, such as an option period or a closing date?"

> "Do you need any extra services that we offer, such as [service one] or [service two]?"

> "Who will be at the property on the day, and does the property have power and water on?"

Promise only services you actually offer.

> "I want to be sure we are the right fit. Let me check that with [Name] so I do not guess."

4. Urgent calls

Ask about safety first if the caller mentions a problem at a property they are in.

> "Is anyone in danger right now, or is there a gas smell, smoke, sparks or flooding? If so, please leave the property and call 911 or your utility's emergency line first."

For a tight deadline.

> "I will mark this as time sensitive and ask [Name] to call you right away. What is the date you need the inspection done by?"

Never say a property is safe or unsafe over the phone.

5. Book the inspection

> "I can schedule an inspection with [Name]. Would [Day, Time] or [Day, Time] work better?"

> "Can I have your full name, the best number to reach you and your email for the confirmation?"

Repeat the name, the number, the address and the time.

6. Price and report questions

> "The inspection price depends on the property, so I do not want to give you a wrong number. [Name] will confirm it when we book. Can I set up a time?"

> "[Name] can walk you through the report after the inspection. I will note your question so it is covered."

Never invent a price, a turnaround time or a guarantee.

7. Reschedules and changes

> "Of course. Can I have the name on the inspection and the address? I will pass your new time to [Name] and they will confirm."

8. Goodbye

> "Thank you, [Name]. I have noted an inspection on [Day, Time] at [address], and [Inspector Name] will confirm at [number]. If anything changes, call us at [number]. Talk soon."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while you are on an inspection or after hours.

Start with the call flow. Paste the greeting, then add the questions in order: caller role, property type, address, deadline, services, name and phone. Make price questions a branch that sends a message to your team and promises a callback.

Then add a knowledge base with your inspections, service area, hours and scheduling process. InfiVoice answers from that content instead of guessing. Connect your calendar if you book inspections.

Finally, test by calling it. Try a buyer with a deadline, an agent booking for a client, a reschedule and someone outside your area. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a receptionist ask when someone calls a home inspector?

Whether they are the buyer, the seller or an agent, the property address and type, any deadline, and their name and phone. Then confirm the details out loud and book the inspection.

Should the script quote prices or findings over the phone?

No. Pricing depends on the property and findings come from the inspection. The script gathers details and books a visit or a callback.

Can an AI voice agent answer calls while I am on an inspection?

It can ask the questions above, answer from your services, area and hours, and pass the details to your team. Decide in advance how time sensitive calls are handled.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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