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House cleaning service phone script template (copy and paste)

InfiVoice ยท 2026-11-14

People shopping for a house cleaner often call a few companies in one sitting, and the one that answers clearly and books the visit usually wins. A written script keeps every call friendly and makes sure you capture what you need to quote. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Which services you offer, such as standard cleaning, deep cleaning or move-out cleaning, which areas you serve, your scheduling windows, how you handle quotes, and who calls back.

Keep one rule at the top. Never quote prices, time estimates or availability from memory. Those come from your current rate sheet or your manager. The script collects the home details and moves the caller to a quote or a booked visit.

1. Greeting

> "Thank you for calling [Company Name], this is [Name]. How can I help you today?"

After hours, say so and stay useful.

> "Thank you for calling [Company Name]. Our team is out on jobs right now. Tell me what you need and the best number, and [Name] will call you back [Day] by [Time]."

2. Understand the need

> "Are you looking for a one-time cleaning or regular service?"

> "Is this for a home or an apartment?"

> "Is it a standard cleaning, a deep cleaning, or a move-in or move-out cleaning?"

Write down the caller's own words. If they are unsure which service fits, offer to have your team help them choose.

> "No problem. [Name] can walk you through the options when they call you back."

3. Qualify the home

> "About how many bedrooms and bathrooms does the home have?"

> "Do you have pets in the home?"

> "Is there anything you want extra attention on, like the kitchen, windows or inside the oven?"

> "What is the address, or at least the neighborhood, so I can confirm we serve your area?"

Only confirm service areas you really cover.

> "I want to be sure we can come to you. Let me check that with [Name] so I do not guess."

4. Price and time questions

> "The price depends on the size of the home and the type of cleaning, so I do not want to give you a wrong number. I can have [Name] send you a quote today."

Never invent a rate, a discount or how long a job takes. If it is not on your current sheet, do not say it.

5. Scheduling or callback

> "I can set up a time for your cleaning or a quick walkthrough. Would [Day, Time] or [Day, Time] work better?"

> "Can I have your full name, the best number to reach you and your email?"

> "Will someone be home, or how should our team get in?"

Repeat the name, the address, the service type and the day.

6. Existing customers

> "Of course. What is your name and the address we clean?"

> "I will pass your message to [Name] right away, and they will follow up today."

For a complaint or a missed visit, write down exactly what happened and route it to the person you designate.

7. Goodbye

> "Thank you, [Name]. I have noted a [service type] at [address or area] on [Day], and [Staff Name] will contact you at [number]. If anything changes, call us at [number]. Talk soon."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while your crew is on a job or after hours.

Start with the call flow. Paste the greeting, then add the questions in order: one-time or regular, service type, bedrooms and bathrooms, pets, address or area, name, phone and email. Set price questions, special requests and complaints as a branch that sends a message to your team and promises a callback.

Then add a knowledge base with your services, service area, hours and scheduling steps. InfiVoice answers from that content instead of guessing. Connect your calendar if you book visits.

Finally, test by calling it. Try a new customer, someone unsure which service they need, someone asking about price and an existing customer with a complaint. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a receptionist ask when someone calls a cleaning company?

The type of cleaning, the size of the home, pets, any extra focus areas, the address or area, and their name, phone and email. Then confirm the details out loud and book a visit or callback.

Should the script quote prices?

Only if you have a current rate sheet the script can read from. Otherwise it should take the details and promise a confirmed quote from your team.

Can an AI voice agent handle a cleaning inquiry?

It can ask the questions above, answer from your services, area and hours, and pass the details to your team. Decide in advance who handles quotes and complaints.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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