How to handle callers who ask "Am I talking to a robot?"
Sooner or later a caller will ask whether they are talking to a person. A clear, friendly and honest answer keeps trust high and the call on track.
Step 1. Decide your answer before the first call
Write one short answer and use it every time. Say that you are an AI assistant for your business and that you can help with the request. Never pretend to be a person.
Step 2. Put it in the instructions
Add the answer to your agent instructions, along with the cases where it should offer a human. Our guide on writing instructions explains how to keep them short and clear.
Step 3. Disclose early if your rules require it
Some places have rules about telling callers they are speaking with AI. Check the rules that apply to you and, if in doubt, mention it in the greeting.
Step 4. Keep the answer short and move on
A good reply is two sentences. Confirm it is an AI assistant, then ask what the caller needs. Long explanations make people more suspicious, not less.
Step 5. Offer a person when it matters
Some callers simply prefer a human. Let the agent offer a transfer or a callback when the caller asks, or when the topic is sensitive.
Step 6. Test the question
Call your own agent and ask in different ways, such as "are you real?" or "is this a recording?". Make sure the answer stays honest and consistent.
Step 7. Review real calls
Read transcripts to see how callers react, and adjust the wording if people hang up after the answer.
What it costs
InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month with 250 credits.
Frequently asked questions
Should an AI voice agent say it is an AI?
Yes. Answering honestly builds trust, and it can be required where you operate.
Will callers hang up if they learn it is AI?
Some may, but most keep going when the agent is helpful and offers a person on request.
Can the agent hand the call to a human?
Yes, you can design a transfer or callback for callers who ask for one.
Related
- /blog/how-to-write-a-greeting-for-an-ai-voice-agent
- /blog/how-to-write-instructions-for-an-ai-voice-agent
- /blog/how-to-hand-off-ai-voice-agent-calls-to-a-human
- /blog/how-to-choose-the-tone-of-an-ai-voice-agent
- /pricing