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How to handle directions and location questions with an AI voice agent

InfiVoice ยท 2026-11-14

"Where are you?" and "Where do I park?" are some of the most repeated calls a business gets. A voice agent can answer them the same clear way every time.

Step 1. Write the address the way people say it

Add the full address plus how locals describe it, such as the nearest cross street or a well known landmark.

Step 2. Cover arrival basics

Include parking, entrances, floor or suite number, public transport nearby and anything that confuses first-time visitors.

Step 3. Add it to the knowledge base

Put these details in your knowledge base so the agent reads from one source. Update it whenever something changes.

Step 4. Decide what to do with unclear places

If a caller says they are lost, the agent can ask for a nearby landmark and offer a handoff to a person who can guide them by voice.

Step 5. Offer a next step

After giving directions, the agent can ask whether the caller wants to book a time or leave a message.

Step 6. Handle multiple locations

If you have more than one site, make the agent ask which one the caller means before it answers.

Step 7. Test and review

Call your agent with a few lost-visitor scenarios and read the transcripts. Our guide on testing before going live covers the routine.

What it costs

InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month with 250 credits.

Frequently asked questions

Can the agent send a map link?

Only if you have connected a messaging tool and instructed it to do so. Otherwise it gives the directions by voice.

What if the address changes?

Edit the knowledge base entry and test one call. The change applies from the next call.

Can it handle several languages?

Yes, InfiVoice agents work in 30+ languages, so directions can be given in the caller's language.

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