InfiVoiceFeaturesPricingBlog

How to handle high call volume with an AI voice agent

InfiVoice ยท 2026-11-14

Peak hours are when callers are most likely to hit a busy line or a long hold. An AI voice agent can pick up every call, help with the simple ones and pass the rest to your team in order.

Step 1. Find your peak moments

Look at when calls pile up, such as Monday mornings, lunch hours or after a promotion. Write these windows down so you know where the agent matters most.

Step 2. List the calls that repeat

Opening hours, directions, prices and booking requests usually make up most of the load. These are the calls the agent can finish alone.

Step 3. Put the answers in the knowledge base

Add the answers to those repeated questions so the agent replies the same way every time. Our knowledge base guide shows how.

Step 4. Set clear rules for handing off

Decide which calls go to a person and what the agent says while it passes them along. Our hand off guide covers the details.

Step 5. Take a message when no one is free

If your team is busy, the agent can capture name, number and reason, and promise a callback. Our callback guide explains how to word it.

Step 6. Review the summaries after each peak

Read what callers asked and adjust the instructions. Small fixes after each busy period add up.

What it costs

InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month with 250 credits.

Frequently asked questions

Can an AI voice agent answer many calls at once?

It can answer callers without making them wait on hold, so a busy period does not mean a busy signal.

What if a caller needs a person?

You set the rules for passing the call to your team, and the agent can take a message when no one is free.

How do I know what callers asked during a rush?

Each call can leave a summary, so you can review the questions and improve the agent.

Related

Start free