How to handle job applicant calls with an AI voice agent
Job seekers call more often than most owners expect, and they are easy to mishandle. Give your AI voice agent a clear, polite path for them so the line stays free for customers.
Why these calls are different
A job applicant is not buying anything, yet how you treat them reflects on your business. They are usually nervous, they ask the same few questions, and they rarely need a manager. That makes the calls a good fit for a short, structured path.
The questions they actually ask
Are you hiring? How do I apply? Did you get my application? Who do I send my CV to? Is the role still open? Can I come in and ask in person? Write a clear answer for each one in the knowledge base, using only what is true today.
Decide your policy first
Before you write a word, choose what the agent may say. Can it confirm that a role is open? Can it tell someone where to apply? Should it never discuss the status of a specific application? A simple rule works well: the agent shares the public application route and takes a message for anything personal.
What to capture
Name, the role they are asking about, a phone number and the best time to call back. If they say they already applied, note roughly when and under what name. Do not collect sensitive personal details by voice, and do not ask about age, health or family status.
Mistakes to avoid
Promising that someone will call back within a set time when nobody owns that task. Confirming a vacancy that was filled last week. Letting the agent comment on whether a candidate looks suitable. Each of these creates trouble for the person on the other end and for you.
Send the right information to the right person
Route the message to whoever handles hiring, not to the general inbox. If you have a seasonal rush and take on extra staff, add a short note to the knowledge base for those weeks and remove it afterwards.
Example: someone checking on an application
Caller: Hi, I applied for the kitchen assistant job two weeks ago and wanted to see if you got it.
Agent: Thanks for getting in touch. I can't see application status from here, but I can pass your name to the person who handles hiring. Could I have your full name and the best number to reach you?
Caller: It's Laura Ibarra, and this number is fine.
Agent: Thanks, Laura. I've noted that you applied for the kitchen assistant role about two weeks ago. Is there a time of day that suits you for a call back?
What it costs
InfiVoice bills by credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month and includes 250 credits.
Frequently asked questions
Should the agent say whether a job is open?
Only if you have written it into the knowledge base and keep it current. Otherwise have it point to your public application route.
Can the agent screen candidates?
Keep applicant calls to information and messages. Screening decisions should stay with your team.
How do I stop these calls blocking customer lines?
They take the agent a minute or two, and your team only sees the messages that need action.
What if the caller wants to drop in with a CV?
Write your preference into the knowledge base, for example that you accept applications online only, and have the agent say so kindly.
Related
- /blog/how-to-take-messages-with-an-ai-voice-agent
- /blog/how-to-route-calls-for-a-specific-person-with-ai-voice-agent