How to handle price questions with an AI voice agent
"How much is it?" is one of the most common questions callers ask. Decide in advance what your AI voice agent can answer, and it can turn that question into a next step.
Step 1. List the prices you can state
Pick the prices that are fixed and public, such as a standard service call or a consultation. Put them in the knowledge base exactly as you publish them. Our knowledge base guide shows how to prepare it.
Step 2. Mark what needs a quote
Some jobs depend on size, location or scope. Tell the agent which ones, and what to say instead, such as that a team member will confirm a quote after a few details.
Step 3. Ask a qualifying question first
Before quoting, the agent can ask one or two short questions so the answer fits the caller's need. Keep it light so the caller does not feel interrogated.
Step 4. Never guess a number
Write a firm rule in the instructions: if the price is not in the knowledge base, the agent does not invent one. Our instructions guide covers how to word rules like this.
Step 5. Offer a next step
After answering, the agent can offer to book a visit, send details or hand the call to a person. Our call flow guide helps you map these paths.
Step 6. Handle pushback calmly
Some callers will compare prices or hesitate. Give the agent a short, honest line about what is included, and a handoff for anyone who wants to negotiate. Our frustrated callers guide has more on tone.
Step 7. Test the price paths
Call the agent and ask about each price, each quote case and a price you never listed. Our testing guide shows how.
What it costs
InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month with 250 credits.
Frequently asked questions
Can the agent give quotes?
It can share prices you have written down. For anything custom, it can collect details and pass them to a person.
What if prices change?
Update the knowledge base when they do, and test one price call afterward.
Should the agent mention prices without being asked?
Usually not. Let the caller lead, and answer clearly when they ask.
Related
- /blog/how-to-prepare-a-knowledge-base-for-an-ai-voice-agent
- /blog/how-to-write-instructions-for-an-ai-voice-agent
- /blog/how-to-design-a-call-flow-for-an-ai-voice-agent
- /blog/how-to-handle-frustrated-callers-with-an-ai-voice-agent
- /blog/how-to-test-an-ai-voice-agent-before-going-live
- /pricing