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How to handle reservation requests with an AI voice agent

InfiVoice ยท 2026-11-14

When someone calls to reserve a table, a room or a time slot, the AI voice agent can collect the details, confirm them and hand the request to your team.

Step 1. Define what a reservation needs

Write down the details you need, such as the date, the time, the number of people and a name and phone number. Keep the list short.

Step 2. Set your rules

Tell the agent your opening hours, minimum and maximum group sizes and any days you do not take reservations.

Step 3. Decide who confirms

If you use a connected calendar or scheduling tool, the agent can book directly. If not, have it collect the request and say that your team will confirm.

Step 4. Ask one question at a time

Ask for the date, then the time, then the group size. Read the details back before ending the call.

Step 5. Handle changes and full slots

Give the agent wording for when a time is not available, such as offering another time or taking a callback request.

Step 6. Keep the knowledge base current

Add holiday hours, deposit or cancellation rules and special requests you accept, so answers stay consistent.

Step 7. Test and review

Call the agent as a guest would, request a reservation and read the transcript. Fix questions that were skipped or repeated.

What it costs

InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month with 250 credits.

Frequently asked questions

Can an AI voice agent take reservations?

Yes, it can collect the details and pass them to your team, or book into a connected calendar if you have set one up.

What happens when the requested time is full?

You decide. The agent can offer another time or take a callback request.

Can it handle changes to a reservation?

It can take the request and pass it on. See our guide on rescheduling for more.

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