How to handle silent callers and hang-ups with an AI voice agent
Some callers stay silent, get distracted or hang up after the greeting. A good voice agent waits a moment, checks in once and ends the call politely.
Step 1. Keep the greeting short
A short greeting with one clear question gets a response faster. Our guide on greetings shows how to write one.
Step 2. Decide how long to wait
In the instructions, say that if the caller says nothing the agent should wait a few seconds and then ask once if they are still there.
Step 3. Check in only once
Repeating the question again and again sounds robotic. One gentle check-in is enough.
Step 4. End the call politely
If there is still no answer, the agent can say it will end the call and that the caller is welcome to phone back. This also keeps credits from being used on an empty line.
Step 5. Handle callers who go quiet mid-call
If someone pauses to look for a detail, let them. Tell the agent to say it can wait, then continue from where it stopped.
Step 6. Offer another route
If the caller seems unsure, offer to take a message or arrange a callback. See our guide on callback requests.
Step 7. Test it
Call your agent and stay silent, then pause halfway, then hang up. Fix any wording that sounds awkward.
Step 8. Review real calls
Read transcripts to see how often calls end right after the greeting. If it is frequent, shorten the greeting.
What it costs
InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month with 250 credits.
Frequently asked questions
What does an AI voice agent do when the caller says nothing?
It waits a few seconds, asks once if the caller is still there and then ends the call politely.
Can I change how long the agent waits?
Yes. Describe the wait and the check-in in the agent instructions, then test it.
Do hang-ups use credits?
Credits are counted by call time, so a short call uses little time.
Related
- /blog/how-to-write-a-greeting-for-an-ai-voice-agent
- /blog/how-to-write-instructions-for-an-ai-voice-agent
- /blog/how-to-handle-callback-requests-with-an-ai-voice-agent
- /blog/how-to-review-ai-voice-agent-call-transcripts
- /pricing