How to handle wrong-number calls with an AI voice agent
Wrong-number calls are short, but they still use your line and your agent's time. A good AI voice agent confirms the mistake, stays polite and ends the call quickly.
Step 1. Tell the agent what your business is
The agent can only recognise a wrong number if it knows who you are and what you do. State your business name and services at the top of the instructions.
Step 2. Confirm before assuming
Some callers are just unsure how to phrase their request. Have the agent ask once who they were trying to reach, then compare the answer with what your business does.
Step 3. Write a polite closing
Give the agent a short line such as "It looks like you may have the wrong number, but thanks for calling." Keep it friendly and brief.
Step 4. Offer help only when it fits
If the caller is looking for something related to your business, the agent can point them to the right place. If not, it should end the call without a sales pitch.
Step 5. Do not collect details you do not need
For a wrong number there is no reason to ask for a name or an email. Say so in the instructions.
Step 6. Cover the edge cases
A caller may ask for a former employee, a similar business or a person at the same address. Decide how the agent answers each and add it to the instructions.
Step 7. Test and review
Call your agent pretending to be lost, then read the transcript. Check that real requests are never treated as wrong numbers.
What it costs
InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month with 250 credits.
Frequently asked questions
Can an AI voice agent tell when a call is a wrong number?
It can when it has clear instructions about your business and asks the caller one clarifying question.
Will the agent hang up on real customers by mistake?
Test with real phrasing and review transcripts. Tighten the instructions if a genuine request is ever ended early.
Should the agent offer a callback to a wrong number?
Usually not. Keep the call short and polite.
Related
- /blog/how-to-write-instructions-for-an-ai-voice-agent
- /blog/how-to-handle-spam-and-sales-calls-with-ai-voice-agent
- /blog/how-to-handle-unclear-audio-with-ai-voice-agent
- /blog/how-to-review-ai-voice-agent-call-transcripts
- /pricing