How to get your team ready to work with an AI voice agent
An AI voice agent works best when your team knows what it handles, what lands on their desk, and who fixes it when something sounds off.
Step 1. Explain what the agent will and will not do
Tell staff which calls the agent answers and which it passes on. Clear limits remove most of the worry about replacing anyone.
Step 2. Give one person ownership
Pick someone to review transcripts, update the knowledge base and adjust instructions. Without an owner, small problems pile up.
Step 3. Agree on handoffs
Decide who takes a transferred call, who returns callbacks and how fast. Write it down in one short page.
Step 4. Show the team a few real transcripts
Read test calls together. People trust the agent more once they see how it answers, and they spot gaps you missed.
Step 5. Make feedback easy
Give staff one place to report a wrong answer. Fix it in the knowledge base or instructions, then tell them it is done.
Step 6. Review weekly at first
Fifteen minutes a week on transcripts, callbacks and open fixes is enough. Move to monthly once things settle.
What it costs
InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month with 250 credits.
Frequently asked questions
Will the agent replace my staff?
It takes the repetitive calls so your team can focus on the conversations that need a person.
Who should own the agent?
Someone who already knows your callers and your services, usually an office manager or owner.
How often should we review calls?
Weekly at the start, then less often as the answers stabilize.
Related
- /blog/how-to-hand-off-ai-voice-agent-calls-to-a-human
- /blog/how-to-review-ai-voice-agent-call-transcripts
- /blog/how-to-prepare-a-knowledge-base-for-an-ai-voice-agent
- /blog/how-to-set-up-an-ai-receptionist
- /pricing