How to route your business calls to an AI voice agent
There are three common ways to get calls to an AI voice agent: give callers a new number, forward your current line, or send only the calls you miss.
Step 1. Decide which calls the agent should answer
All calls, only after hours, only when your team is busy, or only for one purpose such as booking. Start narrow. You can widen it later.
Step 2. Pick a routing option
A new number is the simplest, since callers dial it directly. Forwarding keeps the number your callers already know, but the forwarding itself is set up with your phone provider, so check what they offer. Sending only missed or unanswered calls works well for small teams.
Step 3. Check the number you will use
In the InfiVoice dashboard, look at which numbers and countries are available to you before you plan your rollout.
Step 4. Set a fallback
Decide what happens if the agent cannot help. A transfer to a person during business hours, or a message and a callback outside them. Our handoff guide covers this.
Step 5. Update where customers see your number
If you use a new number, change it on your website, Google profile and email signature only after testing. Keep the old number working in the meantime.
Step 6. Test every path
Call from a mobile and a landline. Call during and outside business hours. Read each transcript and fix what sounds wrong.
Step 7. Start with a small share of calls
Route one line or one time window first, review the transcripts, then expand.
What it costs
InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month with 250 credits.
Frequently asked questions
Do I have to change my business number?
Not necessarily. You can give callers a new number or forward your current one, depending on what your phone provider allows.
Can the agent answer only after hours?
Yes. Route calls to it outside business hours and let your team answer during the day.
How do I know routing works?
Test calls from different phones and times, then read the transcripts.
Related
- /blog/how-to-set-up-after-hours-call-handling-with-ai
- /blog/how-to-hand-off-ai-voice-agent-calls-to-a-human
- /blog/how-to-test-an-ai-voice-agent-before-going-live
- /blog/how-to-set-up-an-ai-receptionist
- /pricing