How to run appointment reminder calls with an AI voice agent
Reminder calls help people show up. An AI voice agent can call, confirm the appointment, offer a new time and pass the result to your team.
Step 1. Keep the script short
Say who is calling, the appointment day and time, and ask one question: can you still make it? Short calls are easier to follow and use fewer credits.
Step 2. Decide the three outcomes
The caller confirms, asks to reschedule or cancels. Tell the agent what to do in each case, and who gets the note afterwards.
Step 3. Offer new times only from your real availability
Connect your calendar or list the open slots in the knowledge base. Our guide on rescheduling shows how to set this up.
Step 4. Choose a sensible calling time
Call during normal hours in the customer's time zone, and leave a short voicemail message if nobody answers.
Step 5. Respect consent and local rules
Only call people who booked with you and agreed to be contacted. Calling rules differ by country, so check the ones that apply to you.
Step 6. Test, then start small
Run a few test calls to yourself, read the transcripts and adjust the wording before you call real customers.
What it costs
InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month with 250 credits.
Frequently asked questions
Can the agent reschedule on the call?
Yes, if you give it your open slots. Otherwise it can take a callback request for your team.
What if nobody answers?
Set the agent to leave a short message or log the call as unanswered.
How long should a reminder call be?
Keep it to a few sentences. Most calls then take well under a minute.
Related
- /blog/how-to-handle-rescheduling-with-an-ai-voice-agent
- /blog/how-to-handle-appointment-cancellations-with-ai-voice-agent
- /blog/how-to-write-a-greeting-for-an-ai-voice-agent
- /blog/how-to-test-an-ai-voice-agent-before-going-live
- /pricing