How to set up after-hours call handling with an AI voice agent
Calls do not stop when your office closes. An AI voice agent can answer every after-hours call, take the request and make sure your team sees it first thing in the morning.
Step 1. Define your after-hours window
List your opening hours, weekends and holidays. The agent should know exactly when it is covering for the team. Our business hours guide shows how to set this up.
Step 2. Write an after-hours greeting
Tell callers the office is closed, that you are glad they called and that you will help right now. Keep it short and warm. Our greeting guide has ideas.
Step 3. Decide what the agent can do alone
Typical tasks are answering common questions from your knowledge base, booking an appointment and taking a message. Write these down in the instructions.
Step 4. Capture the right details
Ask for name, phone number, reason for the call and preferred time to be contacted. Confirm the details back to the caller.
Step 5. Define what counts as urgent
Agree on a clear list of urgent situations and what the agent does for each one, such as passing the call to an on-call person. Our urgent calls guide goes deeper.
Step 6. Plan the morning follow-up
Decide where the summaries go and who reads them first. A clean list of overnight requests lets your team call back the same morning.
Step 7. Test it at night
Call the agent outside your normal hours and check each path. Fix anything that feels awkward. Our testing guide helps.
What it costs
InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month with 250 credits.
Frequently asked questions
Can an AI voice agent answer calls on weekends and holidays?
Yes. You set the hours it covers, and it answers whenever those hours apply.
What happens with urgent calls at night?
You define what is urgent and what the agent does, such as passing the call to an on-call contact.
How does my team see what happened overnight?
Every call can leave a summary with the caller details so your team can follow up in the morning.
Related
- /blog/how-to-set-business-hours-and-holidays-for-voice-agent
- /blog/how-to-write-a-greeting-for-an-ai-voice-agent
- /blog/how-to-handle-urgent-calls-with-an-ai-voice-agent
- /blog/how-to-capture-caller-details-with-an-ai-voice-agent
- /blog/how-to-test-an-ai-voice-agent-before-going-live
- /pricing