How to set up an AI receptionist
An AI receptionist answers your calls, gives accurate information and books appointments around the clock. Here is how to set one up with InfiVoice in six steps, without writing code.
1. Decide what the receptionist should do
List the calls you get most: opening hours, prices, booking, rescheduling, simple questions. Pick two or three jobs to start. You can add more once the first ones work well.
2. Add your business information
Upload the documents the agent should answer from: services, prices, policies, address rules, frequently asked questions. InfiVoice uses a knowledge base (RAG), so answers come from your content instead of guesses. Keep it short and current.
3. Design the call flow
In the visual flow builder, define the greeting, what to ask, when to book and when to hand off to a person. Write the greeting the way you would say it yourself. Short sentences sound more natural on the phone.
4. Connect your calendar and tools
Bookings only help if they land where you work. Connect your calendar and, if you use one, your CRM. InfiVoice lists integrations such as Cal.com, HubSpot, Salesforce, Zapier and Slack, among others.
5. Choose language and phone number
Pick the languages your callers speak. InfiVoice supports 30+ languages and local numbers in 100+ countries. Forward your existing line or use a new local number.
6. Test with real calls
Call it yourself. Ask the common questions, interrupt it, change your mind, ask something it should not know. Fix gaps in the knowledge base or flow, then call again. Go live when the typical calls feel right.
What it costs
InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test. Pro costs $79 per month with 250 credits.
Frequently asked questions
How long does setup take?
Many teams build a first working flow in one sitting, then refine it after test calls.
Do I need technical skills?
No. The flow builder and knowledge base are made for non-developers.
Can it pass a call to a person?
You design the flow, so you decide which situations go to a human.
Can I try it before paying?
Yes. The Free plan includes 100 credits.
Related
- /blog/how-ai-voice-agents-work
- /blog/ai-receptionist-vs-answering-service-vs-human-receptionist
- /blog/what-to-ask-before-choosing-an-ai-voice-agent
- /blog/ai-appointment-booking-calls
- /integrations
- /pricing