InfiVoiceFeaturesPricingBlog

How to update an AI voice agent when your business changes

InfiVoice ยท 2026-11-14

Your business changes, and your AI voice agent should change with it. A short update routine keeps every caller hearing the right answer.

Step 1. Decide who owns updates

Pick one person who hears about changes first, such as a new service, a new price or a holiday closure. That person updates the agent.

Step 2. Keep the facts in one place

Store hours, services, locations and policies in the knowledge base instead of scattering them across instructions. One edit then fixes every answer. Our knowledge base guide shows how.

Step 3. Update before the change goes live

Edit the agent a day before a new price or schedule starts, so callers never get the old version.

Step 4. Adjust hours and holidays

Seasonal closures and special hours are the most common source of outdated answers. Our business hours guide covers the setup.

Step 5. Retest after every edit

Call the agent and ask the question that changed. Our testing guide lists what to check.

Step 6. Review summaries for stale answers

If callers keep asking something the agent handles badly, that is a sign the knowledge base needs a new entry.

What it costs

InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits, which is enough to test your updates. Pro costs $79 per month with 250 credits.

Frequently asked questions

How often should I update my AI voice agent?

Update it whenever your hours, prices, services or policies change, and review it after busy periods.

Do I need to rebuild the agent for each change?

No. Editing the knowledge base or the instructions is usually enough.

How do I know an answer is outdated?

Call the agent yourself and read the call summaries to spot answers that no longer match your business.

Related

Start free