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How to write the greeting for an AI voice agent

InfiVoice ยท 2026-11-14

The greeting is the first thing every caller hears. A short, clear opening gets people talking instead of hanging up.

Step 1. Say who they reached

Start with your business name. Callers need to know they dialed the right place before anything else.

Step 2. Be upfront about the assistant

Let callers know they are speaking with a virtual assistant. It sets expectations and avoids awkward surprises later in the call.

Step 3. Ask one open question

End the greeting with a single, simple question such as "How can I help you today?" Avoid stacking several questions or reading out a menu of options.

Step 4. Keep it short

Aim for one or two sentences. Long greetings make callers talk over the agent, and interruptions are harder to recover from.

Step 5. Match your brand voice

A law firm and a pizza shop should not sound the same. Choose wording, pace and warmth that fit how your team normally answers the phone.

Step 6. Adapt to the situation

Consider a different opening for after-hours calls, returning callers or a specific campaign line. Each one can have its own short greeting.

Step 7. Listen and refine

Call your agent, read transcripts and adjust any phrase that confuses people. Our guide on testing before going live gives a full routine.

What it costs

InfiVoice bills in credits, and one credit equals 60 seconds of call time. The Free plan includes 100 credits. Pro costs $79 per month with 250 credits.

Frequently asked questions

How long should the greeting be?

One or two short sentences is a good target. Say the business name, mention the assistant and ask how you can help.

Should I use a different greeting after hours?

It can help. A tailored opening lets the agent explain what it can do right now, such as taking a message or booking a visit.

Can I change the greeting later?

Yes. Review real calls and update the wording whenever something does not land.

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