Landscaping company phone script: weekly lawn care versus one-time projects
Landscaping companies take two kinds of calls. One person wants the lawn mowed every week. Another wants a patio, a new bed or a drainage fix. The first is a route stop, the second is a project with a site visit. Use this script to find out which call you are on and ask only the questions that matter for it.
The first question
> "Thanks for calling [Company Name]. Are you looking for regular upkeep like mowing and trimming, or a one-time project like planting, a new bed or a cleanup?"
Everything below follows from the answer.
Regular upkeep
> "What is the address, so I can confirm we come to your area?"
> "About how big is the yard, and is it mostly lawn or lots of beds and trees?"
> "Do you want weekly, every other week or a seasonal visit?"
> "Is there a gate, a dog or a steep slope we should know about?"
> "Do you want the clippings and leaves hauled away?"
Offer a start date only if you have a real opening on the route. Otherwise take the details and promise a callback.
One-time projects
> "Tell me what you picture. Is it a new planting bed, a patio, a retaining wall, sod, mulch or something else?"
> "Do you have a rough budget in mind? It helps us suggest the right scope."
> "Is the area flat, sloped or does water collect there?"
> "Are there trees, roots or utilities in the area?"
> "Do you have photos or a sketch you can send?"
Do not quote a project by phone. Say the designer or estimator will visit and give a written proposal, if that is how you work.
Irrigation and drainage
> "Is it a sprinkler that is not working, a leak, or standing water in the yard?"
> "Do you know where the shutoff is?"
If water is flowing in a way that threatens the house, mark it urgent and pass it on. Do not give repair advice.
Seasonal and storm cleanups
> "Is this a leaf cleanup, a spring refresh or damage after a storm?"
> "Do you have fallen limbs, and how big are they?"
> "Is anything blocking a driveway or touching a house or power line?"
If a limb is touching a power line or the house, say clearly.
> "Please stay away from it. I am marking this urgent so our team can call you quickly."
Do not tell the caller to cut or move it.
Homeowners associations and access
Ask whether an association has rules about plants, hardscape or equipment, and whether the crew needs a code or key. Ask who will be present. Rental owners often want to deal only by email, so ask how they prefer to be contacted.
Details to capture
Name, phone, email, address, lot size, upkeep or project, what they want done, slope or water issues, access notes, budget if offered, preferred days, and the caller's own words about the yard.
Example call: new bed and weekly mowing
Caller: I just bought a house. I want someone to mow weekly and also redo the front flower bed.
Agent: Congratulations. Thanks for calling [Company Name]. Let me take these as two things, the weekly mowing and the bed project. What is the address?
Caller: 100 Oak Lane.
Agent: Got it. About how big is the yard, and is there a gate or a dog?
Caller: Medium size, no gate, no dog.
Agent: Good. For the bed, I will pass your request to our estimator for a site visit. Which days work for you?
Mistakes to avoid
Giving one phone number for two different jobs. Quoting the bed from the description. Skipping the access question. Promising a start date without checking the route. Telling anyone to deal with a limb near a power line.
Using this as an InfiVoice voice agent
Crews are in the field and the office is often one person. An agent can answer and sort the call.
In InfiVoice, create two branches from the first question, upkeep and project. Add the questions above, send projects and urgent calls to your team, and give upkeep callers the next step. Build a knowledge base with your service area, services and how estimates work.
Test with a weekly mowing caller, a project caller and a storm-limb caller. One credit equals 60 seconds. The Free plan has 100 credits and Pro is $79 per month with 250 credits.
Frequently asked questions
What should a landscaper ask someone who wants weekly mowing?
Address, lot size, frequency, access, whether clippings should be hauled, and preferred start.
Can a phone agent price a patio or planting project?
No. It collects the details and arranges a site visit with your estimator.
What counts as urgent for a landscaping company?
Water flowing toward a house or a limb touching a power line or a building.
Related
- /blog/ai-voice-agent-for-cleaning-landscaping-services
- /blog/how-to-handle-price-questions-with-an-ai-voice-agent
- /blog/how-to-prepare-a-knowledge-base-for-an-ai-voice-agent
- /blog/guion-telefonico-recepcion-jardineria
- /pricing