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Locksmith phone script template (copy and paste)

InfiVoice ยท 2026-11-14

A locksmith's phone rings while they are on a job with both hands full. One caller is locked out of a car in a parking lot, another wants their locks rekeyed next week, and the person answering has to sort them out in the first minute. A written script does that every time. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Your service area, your hours, whether you handle homes, cars, businesses or all three, which jobs you refer out, how after-hours calls work, and who decides whether a call is an emergency.

Keep two rules at the top. Never quote a firm price for a job from a description alone. Never book a lockout without a plan to confirm the caller's right to enter, such as showing ID that matches the address when the locksmith arrives. Write your own policy for this and follow it on every call.

1. Greeting

> "Thank you for calling [Company Name], this is [Name]. How can I help you?"

After hours, say so and stay useful.

> "Thank you for calling [Company Name]. Our office is closed right now and opens again [Day] at [Time]. If you are locked out or somebody is in danger, tell me what is going on."

2. Collect the basics first

Get contact details early in case the call drops.

> "Can I have your name and the best number to reach you?"

> "Where are you right now? Please give me the full address or the nearest cross street."

> "Is this a home, a car or a business?"

3. Safety check

Ask this before anything else on a lockout call.

> "Are you safe right now? Is anyone inside who needs help, such as a child, a pet or someone who is ill?"

If there is a child or person in danger inside a locked space, or a fire, or a break-in in progress, the person answering tells the caller to call 911 right away. Your company decides what happens next, for example sending a technician at the same time.

> "Please call 911 now. I am also letting our technician know, and I will stay on the line if you want."

4. Understand the job

> "What happened? Are you locked out, did a key break, is a lock jammed or do you want a lock changed?"

> "What kind of lock is it, if you know? A deadbolt, a keypad, a car key or something else?"

> "For a car, what are the make, model and year?"

> "Do you have any key for it at all?"

Write down the caller's words. The locksmith needs the problem and the lock type, not a guess at the fix.

5. Planned work

> "Is this a rekey, a new lock, a repair or a security upgrade?"

> "How many doors or locks?"

> "Is anyone moving in or out soon?"

For planned work, offer the next free visit window. Do not rush the caller.

6. Price questions

> "The price depends on the lock and the job. I can book a technician for [Day, Time], and they will explain the cost before they start any work."

Only quote from your approved price list for set services. Never promise a total over the phone.

7. Confirm identity and book

> "When the technician arrives, they will need to see ID that shows you live here or own the vehicle. Is that okay?"

> "I can send someone [Day, Time] or [Day, Time]. Which works better?"

> "You will get a call when the technician is on the way."

Repeat the address, the time and the callback number back to the caller.

8. Existing customers

> "Of course. What is your name and the address of the job?"

> "I will pass this to [Dispatcher] and they will call you back by [time]. Is this number good?"

9. Goodbye

> "Thank you, [Name]. You are booked for [Day, Time] at [Address]. If anything changes, call us right away at [number], and call 911 if someone is in danger."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while your technicians are on a job, at night and on weekends.

Start with the call flow. Paste the greeting, then add the questions in order: contact details, location, safety check, job type and booking. Set the danger signs as a branch that tells the caller to call 911 and sends a message to your on-call technician.

Then add a knowledge base with your services, service area, hours, ID policy and approved prices for set services. InfiVoice answers from that content instead of guessing. Connect your calendar so appointments land in the right slot.

Finally, test by calling it. Try a caller locked out of a car, one with a broken key, someone who wants a rekey, a person asking for a price and a customer asking about a booked visit. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a receptionist ask when someone calls a locksmith?

Name, phone number, exact location, whether it is a home, car or business, what happened, the lock or car details and whether anyone is in danger. Then offer a time.

Should I quote a price on the phone?

Only for set services on your approved price list. For everything else, book a technician and give the cost once they have seen the lock.

Can an AI voice agent handle a lockout call?

It can ask the safety questions, tell the caller to call 911 when someone is in danger, collect the location and lock details, explain your ID policy and send the call or a message to the on-call technician. Decide in advance who takes those calls.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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