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Med spa phone script template (copy and paste)

InfiVoice ยท 2026-11-14

Most calls to a med spa come in during treatments, when the front desk is busy with a client in the room. A caller asks about a treatment, wants a price or wants to book, and the next caller will not wait. A written script makes every call consistent: what they want, whether they are new, and a consultation on the calendar. Copy the script below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Which treatments you list on the phone, your hours, which treatments need a consultation first, your deposit and cancellation policy, and who answers medical questions.

Keep one rule at the top. The person answering never gives medical advice, never says a treatment is safe or right for a specific person and never promises results. Those questions go to your licensed provider at the consultation.

1. Greeting

> "Thank you for calling [Med Spa Name], this is [Name]. How can I help you today?"

After hours, say so and keep the caller moving.

> "Thank you for calling [Med Spa Name]. We are closed right now and open again [Day] at [Time]. I can take your details and book a consultation. What treatment are you interested in?"

2. Find out what they want

> "Which treatment or concern would you like to talk about?"

> "Is this your first visit with us, or have you been in before?"

> "Are you looking to book, or do you have a question first?"

3. Collect contact details early

> "Can I have your full name and the best number to reach you?"

> "What email should I send the confirmation to?"

4. Answer treatment questions safely

> "That is a great question for our provider. At the consultation they will look at your skin and goals and explain what is right for you."

For general information, use only text your clinic has approved, such as a short description of each treatment and how long a visit usually takes. Do not describe risks, results, recovery times or suitability from memory.

5. Medical questions and safety

> "Are you pregnant, taking any medication, or dealing with a skin condition we should know about before your visit?"

Do not judge the answer. Write it down exactly and tell the caller the provider will review it at the consultation.

If the caller reports a reaction or a problem after a recent treatment, the person answering does not diagnose.

> "I am sorry to hear that. I am going to get a member of our clinical team to call you right away. What is the best number?"

If the caller describes an emergency, such as trouble breathing, severe swelling of the face or throat, or chest pain, tell them to call 911 first.

6. Price questions

> "Pricing depends on the treatment and the areas, and our provider confirms it at your consultation. I can tell you [approved price or range] for [treatment]."

Only quote prices from your approved list. Never promise a total before the provider has seen the client.

7. Book the consultation or treatment

> "I can offer you [Day, Time] or [Day, Time]. Which works better?"

> "For this treatment we start with a consultation of about [duration]. It takes place at [location]."

> "We hold appointments with a [deposit or card on file]. You can change it up to [time] before without a fee."

State your deposit and cancellation rules only as your clinic has written them. Repeat the date, time and treatment back to the caller.

8. Existing clients

> "Of course. What is your name and the treatment you had?"

> "I will pass this to [Provider or Manager] and they will call you back by [time]. Is this number good?"

9. Goodbye

> "Thank you, [Name]. You are booked for [Day, Time] for [consultation or treatment]. If anything changes, call us at [number]. See you soon."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while your team is with clients, after hours and on weekends.

Start with the call flow. Paste the greeting, then add the questions in order: what they want, new or returning, contact details and booking. Set medical questions and post-treatment problems as a branch that transfers the call to a person or sends a message to your clinical team.

Then add a knowledge base with your treatments, hours, location, approved prices and your deposit and cancellation rules. InfiVoice answers from that content instead of guessing. Connect your calendar so consultations land in the right slot.

Finally, test by calling it. Try a new client asking about a treatment, someone asking about price, a caller with a medical question and a client reporting a problem. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a receptionist ask when someone calls a med spa?

Which treatment they want, whether they are a new or returning client, their name, phone and email, and any health information your clinic requires before the visit. Then offer a consultation time.

Should the front desk answer medical questions?

No. Share only approved general information and send medical questions to your licensed provider at the consultation.

Can an AI voice agent handle a caller who reports a problem after a treatment?

It can take the details, tell the caller a team member will call, and send a message to your clinical team right away. Decide in advance who takes those calls.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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