Natural agent or flow agent: which one should I use on InfiVoice?
Use a Natural agent when callers ask open-ended questions and you want the agent to adapt. Use a Flow agent when the call follows clear steps, like a survey or an appointment. Both are built without code on InfiVoice.
Natural agents
A Natural agent is powered by a language model. You write its instructions, set its personality and give it knowledge, and it holds an open conversation from there. It suits support questions, general reception and calls where you cannot predict what people will ask. It can use your own documents as a knowledge base, as covered in training an agent on your documents.
Flow agents
A Flow agent follows a visual builder. You lay out the steps as nodes, add conditions that send the call down different branches, and the agent walks the caller through. It suits structured calls such as surveys and appointments, where you want the same questions asked in the same order. The guide on designing a call flow shows how to plan one.
How to choose
Ask whether the call has a fixed shape. If yes, a Flow agent keeps it predictable. If callers wander in many directions, a Natural agent handles that better. Many businesses start with one of each and see which performs better on their own calls.
Limits on each plan
Free includes up to 2 agents and 2 call flows. Pro includes up to 25 agents and 25 call flows. The numbers come from the live plan data on the pricing page.
What it costs
The Free plan includes 100 credits. Pro is $79 per month with 250 credits. One credit equals 60 seconds. See the pricing page or AI voice agent pricing for the full picture.
Frequently asked questions
Do I need to code to build either type?
No. Both are built in the InfiVoice interface without programming. See creating an agent without code.
Can I use both types in one account?
Yes. Free allows up to 2 agents and Pro up to 25, and each one can be a different type.
Which type is better for appointments?
A Flow agent suits appointments because the steps are known in advance.
How many call flows can I have?
Free includes 2 and Pro includes 25.
How much does Pro cost?
Pro costs $79 per month and includes 250 credits per month.