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Pest control phone script template (copy and paste)

InfiVoice ยท 2026-11-14

A pest control company gets calls from people who are worried, a little grossed out and in a hurry. Someone saw a rodent in the kitchen, someone found wasps under the eaves, and someone else just wants their quarterly visit moved. A written script keeps every call calm and complete. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Your service area, your hours, which pests you treat, whether you serve homes, businesses or both, which jobs you refer out, how same-day visits work, and who decides whether a call is urgent.

Keep two rules at the top. Never name a pest or promise a result from a description alone, because the technician confirms it on site. Never give medical advice about bites, stings or exposure. Write your own policy for each and follow it on every call.

1. Greeting

> "Thank you for calling [Company Name], this is [Name]. How can I help you?"

After hours, say so and stay useful.

> "Thank you for calling [Company Name]. Our office is closed right now and opens again [Day] at [Time]. Tell me what you are seeing and I will make sure the right person gets your message."

2. Collect the basics first

Get contact details early in case the call drops.

> "Can I have your name and the best number to reach you?"

> "What is the address of the property?"

> "Is this a home, a rental or a business?"

3. Understand the problem

> "What are you seeing? Insects, rodents, wildlife, or something you are not sure about?"

> "Where in the property did you see it, for example the kitchen, attic, garage or yard?"

> "How long has this been going on?"

> "Have you already tried anything, such as traps or store-bought products?"

Write down the caller's own words. The technician needs what and where, not a guess at the pest.

4. Urgent cases

Ask this early.

> "Is anyone in the home allergic to stings, or is there a nest right next to a door or play area?"

> "Is an animal inside the home right now?"

If someone is having a reaction to a sting or bite, or feels unwell, the person answering tells the caller to call 911 or their doctor right away. Your company decides how to handle urgent calls such as a nest by an entrance or an animal inside, for example by offering the earliest visit window or alerting a technician.

> "Please do not touch the nest and keep everyone away from it. I am flagging this as urgent and a technician will call you by [time]."

5. Book the visit

> "Is this a first visit or are you already a customer?"

> "I can send a technician [Day, Time] or [Day, Time]. Which works better?"

> "Will someone be home, or is there a gate code or a pet we should know about?"

Repeat the address, the time and the callback number back to the caller.

6. Price questions

> "The price depends on the pest and the size of the property. The technician will look at it and explain the options and the cost before any work starts."

Only quote from your approved price list for set services. Never promise a total or a result over the phone.

7. Existing customers and recurring plans

> "Of course. What is your name and the address of the service?"

> "I will pass this to [Dispatcher] and they will call you back by [time]. Is this number good?"

8. Goodbye

> "Thank you, [Name]. You are booked for [Day, Time] at [Address]. If you see anything change before then, call us at [number]."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while your technicians are in the field, at night and on weekends.

Start with the call flow. Paste the greeting, then add the questions in order: contact details, property, problem, urgent check and booking. Set the sting reaction as a branch that tells the caller to call 911 or a doctor, and set a nest or animal indoors as a branch that sends a message to your dispatcher.

Then add a knowledge base with your services, pests you treat, service area, hours and approved prices for set services. InfiVoice answers from that content instead of guessing (knowledge base). Connect your calendar so appointments land in the right slot (calendar integration).

Finally, test by calling it. Try a caller with mice in the kitchen, one with a wasp nest, someone asking for a price, a customer moving a recurring visit and a caller who is not sure what they saw. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a receptionist ask when someone calls a pest control company?

Name, phone number, property address, what the caller sees, where and for how long, whether anyone is at risk and whether anything has been tried. Then offer a visit time.

Should I quote a price on the phone?

Only for set services on your approved price list. For everything else, book a visit and give the cost once a technician has seen the problem.

Can an AI voice agent handle a pest control call?

It can ask the questions above, tell the caller to call 911 or a doctor when someone has a reaction, flag urgent cases for your dispatcher and book a visit. Decide in advance who takes urgent calls.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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