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Pressure washing phone script template (copy and paste)

InfiVoice ยท 2026-11-14

Pressure washing calls come in while your crew is on a driveway with the machine running. One caller wants a quote for a deck. Another needs a storefront cleaned before a grand opening. Another says water is spraying into the house. The person answering has to sort them in the first minute, collect what your team needs and avoid promising a price or a result they cannot back up. A written script does that on every call. Copy the one below, change the bracketed parts, and use it with a person or an AI voice agent.

Before you copy it

Decide a few things first. Your service area, your hours, which surfaces you clean (driveways, decks, siding, roofs, fences, patios, storefronts), whether you take residential, commercial or both, who gives estimates, and how after-hours calls work.

Keep two rules at the top. Never quote a firm price from a description alone, and never promise a result or a date you have not confirmed. Write your own policy for both and follow it on every call.

1. Greeting

> "Thank you for calling [Company Name], this is [Name]. Are you calling about a cleaning job, or is something going wrong right now?"

After hours, say so and stay useful.

> "Thank you for calling [Company Name]. Our office is closed, but I can take your details and pass them to our team. Is anything urgent happening right now?"

Use only lines that are true for your company. If you do not take urgent calls after hours, say when you reopen.

2. Safety and urgency first

> "Is anyone hurt or in danger right now?"

> "Is there any water getting into the house or near electrical outlets or equipment?"

> "Did any machine, hose or cleaning product cause an injury or an accident?"

If someone is hurt, or there is a fire, electrical danger or a chemical exposure, the person answering tells the caller to get everyone away and call 911 right away. Do not give any advice on handling chemicals, electricity or equipment over the phone.

> "Please keep everyone away from it and call 911 now. I am letting our team know so we can follow up."

For a complaint about damage after a job, take the details calmly and say a manager will call back. Do not admit fault or promise a remedy on the call.

3. Contact and location

Get this early in case the call drops.

> "What is the best number to reach you?"

> "What is your name and the address of the property?"

> "Are you the owner, a tenant or a property manager?"

4. The property and the surfaces

> "Is this a home or a business?"

> "What would you like cleaned? Driveway, deck, siding, roof, fence, patio, storefront, something else?"

> "What is the surface made of, if you know? Concrete, wood, vinyl, brick, stone?"

> "Roughly how big is the area?"

> "Is there anything fragile nearby, like plants, windows or old paint?"

5. The problem

> "What are you seeing? Dirt, mold, algae, oil stains, graffiti, peeling paint?"

> "How long has it been like that?"

> "Do you have water and power available on site?"

Write down the caller's own words. Your team judges the job on site or from photos, not from a description.

6. Timing

> "Is there a date we need to work around, like an event, a sale or a visit from guests?"

> "Are you flexible on timing, or does it need to happen soon?"

Do not promise a finish date. Say the team will confirm what is possible.

7. Book the estimate

> "Our team can come by and give you an estimate. I have [day] at [time] or [day] at [time]. Which works better?"

> "Please make sure we can reach the area. If there is a gate code or a pet, tell me now."

Confirm the address and the callback number.

8. Price questions

> "It depends on the surface and the size of the area, so we look at it first. I can set up that estimate now."

Quote only from your approved price list for set services. Never promise a total by phone.

9. Existing customers

> "Of course. What is your name and the address?"

> "I will pass this to [Name] and they will call you back by [time]. Is this number good?"

10. Goodbye

> "Thank you, [Name]. You are booked for [day] at [time] at [address]. If anything changes before then, call us at [number], and if there is any danger, call 911."

Run this script as an AI voice agent with InfiVoice

You can turn this script into a voice agent that answers while your crew is on a job, in the evening and on weekends.

Start with the call flow. Paste the greeting, then add the questions in order: safety and urgency, contact and location, the property and surfaces, the problem, timing, estimate booking. Set the danger signs as a branch that tells the caller to keep everyone away and call 911, and sends a message to your on-call person.

Then add a knowledge base with your services, service area, hours and estimate process. InfiVoice answers from that content instead of guessing. Connect your calendar so estimates land in the right slot.

Finally, test by calling it. Try a caller asking for a driveway quote, one with a storefront deadline, one reporting water in the house, a person asking for a price and a customer checking on a scheduled visit. Fix the flow, then go live.

InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.

Frequently asked questions

What should a receptionist ask when someone calls a pressure washing company?

Whether anyone is in danger, the address, a callback number, what needs cleaning, the surface and rough size, what the problem is and any date to work around. Then book an estimate.

Should I quote a price on the phone for pressure washing?

Quote only from your approved price list for set services. For everything else, say the team will look at it first and set that estimate up.

Can an AI voice agent handle an urgent pressure washing call?

It can ask the safety questions, tell the caller to keep everyone away and call 911 when there is danger, collect the address and details, and send a message to your on-call person. Decide in advance who takes those calls.

Can I try this without paying?

Yes. The Free plan includes 100 credits.

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