Real estate receptionist phone script template (copy and paste)
Real estate calls come in at all hours and from very different people. A buyer asks about a listing, a seller wants a valuation, a tenant reports a problem. A clear script gets the right details on the first call and turns interest into a booked showing or meeting. Copy the script below, change the bracketed parts, and use it with a person or an AI voice agent.
Before you copy it
Decide a few things first. Which listings and areas you cover, whether you handle sales, rentals or both, which agent takes which type of call, and how showings are booked. Also decide who answers urgent calls from tenants or clients with a deal in progress.
Keep one rule at the top. Never state a price, a fee or a promise about a property that is not in your approved listing information. If the caller asks for something you cannot confirm, take their details and have an agent call back.
1. Greeting
> "Thank you for calling [Agency Name], this is [Name]. How can I help you today?"
After hours, say so and stay useful.
> "Thank you for calling [Agency Name]. Our office is closed right now. I can take your details or help you set up a showing. What are you looking for?"
2. Find out why they are calling
> "Are you looking to buy, rent, sell, or do you have a question about a property you already work with us on?"
> "Is this about a specific listing, or are you still exploring?"
Send each answer down its own path below.
3. Buyer and renter questions
> "Which listing or address are you calling about?"
> "What area are you looking in, and what is your price range?"
> "How many bedrooms do you need, and is there anything that is a must have?"
> "When are you hoping to move?"
> "Are you already working with an agent?"
If the listing is no longer available, say so and offer similar options from your current listings.
> "That one is no longer available, but I can tell you about a couple of similar places. Would that help?"
4. Seller and owner questions
> "What is the address of the property, and is it a house, an apartment or something else?"
> "Are you thinking of selling, renting it out, or just curious about its value?"
> "What is your timeline?"
> "Our agent [Name] can meet you to talk it through. When would suit you?"
Do not quote a valuation on the phone. Offer a meeting with an agent instead.
5. Showing requests
> "I can set up a showing. Does [Day, Time] or [Day, Time] work for you?"
> "Can I have your full name and the best phone number or email to send the confirmation?"
> "Please bring a photo ID. [Agent Name] will meet you at the property."
Confirm the address back to the caller before you end the call.
6. Existing clients and tenants
> "Of course. Can I have your name and the property address so I can pass this to the right person?"
> "Is this urgent, like water leaking or no heating, or can it wait until the next working day?"
Write your own list of urgent issues on one page, with the number for the person on call. If anyone mentions a risk to safety, the person answering tells them to call 911 first.
7. When you cannot answer
> "I want to give you the right answer. I will pass this to [Agent Name], and they will call you back by [time]. What is the best number?"
8. Goodbye
> "Thank you, [Name]. You are booked to see [Address] on [Day, Time] with [Agent]. If anything changes, call us at [number]. Have a good day."
Run this script as an AI voice agent with InfiVoice
You can turn this script into a voice agent that answers every call, including evenings, weekends and the moments when every agent is out at a showing.
Start with the call flow. Paste the greeting, then add the questions in order for each path: buyer, seller and existing client. Set the urgent issues as a branch that transfers the call to a person or sends a message to the on call agent.
Then add a knowledge base with your areas, services, office hours and the details of your current listings. InfiVoice answers from that content instead of guessing. Connect your calendar so showings land on the right agent's schedule.
Finally, test by calling it. Try a buyer asking about a listing, a seller asking about value, a tenant with an urgent problem and someone who wants to move a showing. Fix the flow, then go live.
InfiVoice bills in credits and one credit equals 60 seconds of call time. The Free plan includes 100 credits, enough to build and test the script. Pro costs $79 per month with 250 credits.
Frequently asked questions
What should a real estate receptionist ask a buyer?
The listing or area, price range, bedrooms, timeline, whether they work with an agent, and their name and phone number. Collect contact details first in case the call drops.
How do I handle a seller who asks for a price over the phone?
Do not quote a value. Take the property address and their timeline, and book a meeting with an agent who can prepare a proper valuation.
Can an AI voice agent book property showings?
Yes. With a calendar connected, it can offer open times and confirm one, and pass urgent calls to your team.
Can I try this without paying?
Yes. The Free plan includes 100 credits.
Related
- /blog/ai-voice-agent-for-real-estate
- /blog/ai-receptionist-real-estate
- /blog/ai-appointment-booking-calls
- /blog/guion-telefonico-recepcion-inmobiliaria
- /pricing