What support does InfiVoice offer?
InfiVoice includes email support on both the Free and Pro plans. Priority support is included on Pro only. Free has 100 credits and Pro costs $79 per month with 250 credits.
What email support covers
Email support is listed as a feature of both plans, so you can reach the team by email whether you are testing an agent on the Free plan or running one on Pro. For questions about your account or setup, the contact page is the place to start.
What priority support adds
Priority support appears in the Pro plan and not in Free. If a voice agent is part of how your business answers customers every day, that is a good reason to look at Pro.
What is not included
According to the plan data on the pricing page, neither plan includes a dedicated account manager. We do not describe response times here, because the plans do not publish them.
How to choose
Start on Free if you are still testing how an agent handles your calls. Move to Pro when you need more capacity and priority support. The guide on trying an AI voice agent before paying explains what you can do on Free, and the pricing page shows both plans side by side. For a plain explanation of the numbers, see AI voice agent pricing.
What it costs
The Free plan includes 100 credits and email support. Pro is $79 per month with 250 credits, email support and priority support. One credit equals 60 seconds.
Frequently asked questions
Does InfiVoice offer support?
Yes. Email support is included on both Free and Pro.
Is priority support available on the Free plan?
No. Priority support is included on Pro only.
Does InfiVoice offer a dedicated account manager?
Not on the current plans. Neither Free nor Pro includes one.
How much does the plan with priority support cost?
Pro costs $79 per month and includes 250 credits per month.
How long is one credit?
One credit equals 60 seconds of call time.