InfiVoiceFeaturesPricingBlog

What to ask before choosing an AI voice agent

InfiVoice ยท 2026-11-14

Choosing an AI voice agent is easier when you ask the right questions before you commit. Use these eight to compare any provider, including InfiVoice, and test the answers with real calls.

1. Does it sound natural on a real call?

Demos are polished. Call the agent yourself, interrupt it, change your mind mid-sentence and ask something unexpected. Natural pacing and graceful recovery matter more than a perfect script.

2. Which languages and phone numbers does it support?

If your callers speak more than one language, check that the agent handles each one well, not just the main one. Ask whether you can get local numbers in the countries you serve. InfiVoice supports 30+ languages and local numbers in 100+ countries.

3. Can it answer from my own information?

A good agent should answer from your documents, pricing rules and policies instead of guessing. Ask how the knowledge base works and how easily you can update it. InfiVoice uses a knowledge base (RAG) you control.

4. Can I control the conversation?

You should be able to design what happens on each call: what to ask, when to book, when to hand off. A visual flow builder lets you change that without writing code.

5. Does it connect to the tools I already use?

Booking and lead capture only help if the data lands in your calendar and CRM. Check the integrations you actually need and confirm each one in the provider's current integrations list before you commit.

6. Does it handle inbound and outbound calls?

Some businesses need to answer calls, others need to make them, many need both. Confirm the agent covers your use case: booking, qualifying leads, support, interviews or follow-ups.

7. How is pricing structured?

Ask what is included, what counts as billable time and what happens when you use more than your plan. InfiVoice bills in credits, where one credit equals 60 seconds of call time.

8. Can I test it before I pay?

Run real scenarios first. The Free plan includes 100 credits, enough to build a flow and try it. Pro costs $79 per month with 250 credits.

Run your own test

Write five typical calls, one awkward call and one call in a second language. Run all seven and compare the results across providers.

Frequently asked questions

How long does it take to set up an agent?

Many teams build a first flow in one sitting with the visual builder, then refine it after test calls.

Do I need technical skills?

No. The flow builder and knowledge base are designed for non-developers.

Can the agent hand a call to a person?

You design the flow, so you decide which situations should go to a human.

What does it cost to start?

Nothing. The Free plan includes 100 credits.

Related

Start free